Strategic Customer Success Manager - London
At a glance
Manager-level Customer Success role at Synthesia. London · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build trusted client relationships and help customers get value from Synthesia’s products and services
- Guide new clients through onboarding, partnering with sales to make the handoff and early experience cohesive
- Lead recurring client reviews with senior stakeholders, agreeing on clear actions around account health and opportunities
- Track retention, risks, forecasts and expansion opportunities across your enterprise accounts
- Make simple video edits in the Synthesia platform
What you bring
- You have customer-facing experience in customer success, account management, implementation or a similar role, ideally in B2B SaaS
- You have managed a book of business against KPIs and can forecast, assess risk and spot growth opportunities
- You can hold business and technical discussions with stakeholders at different levels, including C-suite leaders
Who this fits
This role suits a customer success professional ready to own strategic enterprise relationships and work closely with sales. You’ll focus on accounts across Europe while based in London, and report to the Director of Customer Success for the UK.
From the employer
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The Role:
Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Based in London
At Synthesia we expect everyone to...
Be an owner
Focus on outcomes over Inputs and Plans
Make the journey fun
Default to simple
You can read more about this in this public Notion page
Not this one either?
Claude or ChatGPT reads the other 93,000 for you.
Get better matches →
