Inside Sales Specialist (Dell)

Job Purpose:

Internal sales specialised within a sub BU allocated to accounts where possible, deep knowledge of portfolio, process and vendor pricing, manages all quotes and closes orders; incentivized based on part of the portfolio

Responsibilities:

• Build Excellent customer and vendor sales relationships through proactive engagement and demonstrable specialist product knowledge under supervision

• Generate new business opportunities by planning outbound calls to customers and can have a general conversation around a solution/product area

• Achieve monthly/quarterly Revenue and Margin targets

• Proactively develop relationships with key internal and external contacts

• Engages in active inside selling by using a number of different sources to gain information on customers and utilises this to maximise call potential and outcomes

• Manages customer backorder along specialist knowledge and engages in “intelligent project fishing”

• In AS either manages project end-to-end or hands over to pre sales for technical requirements

• Provide, sell and negotiate product information, pricing, special offers and promotions

• Ensure TD SYNNEX maintains service levels agreements with customers

• Attainment of Key Performance Indicators (KPI’s) such as customer engagement

• Sell the benefits of using TD SYNNEX and the Company value proposition

• Develops partner relationship (incl. account planning, cross-selling etc.)

• Identifies project opportunities and engages with BDMs if specific product/ vendor knowledge is required

• Drives sales of specific products/ vendors if specific knowledge is required

• Provides accurate and timely quotations (SMB Managed (AS), SP/ E-Var/ SI segment, Specialists (IBM), entire AS BUs)

• Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities

• Manage customer backorder expectations and reporting

• Ensure CRM system is well maintained and provides correct customer information

Knowledge Skills and Experience

• 1-2 years of experience

• Numerate with good attention to detail

• Excellent telephone manner

• Priority management and planning skills

• Strive to achieve set targets

• Understands Sales Process

• Effective Communication Skills

• Good relationship building

• Working knowledge of Microsoft Word, Excel, Outlook

• Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM

• A knowledge of product set would be desirable but not essential

• IT industry knowledge would be desirable but not essential

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!