Technical Account Manager
At a glance
Mid-level Account Management role at SWK Technologies. Remote, United States · full-time · $70,000–$80,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Act as the main contact for assigned customers through onboarding, implementation and platform best practices
- Run recurring check-ins and business reviews to assess account health and improve customers’ use of the platform
- Work with Support Services to diagnose technical problems, bringing in additional help when needed
- Find expansion opportunities and assist Sales with renewals and contract continuation
- Represent customer needs across internal conversations and decisions
What you bring
- At least three years in a client-facing technical position such as TAM or Customer Success within an MSP
- A track record of managing multiple accounts while balancing competing priorities
- Working familiarity with CRM and customer success software, plus Microsoft 365 and Azure
- The ability to explain technical subjects to both technical and non-technical audiences
Who this fits
This role suits a customer-facing technical professional who can manage account relationships while discussing cloud and cybersecurity solutions. You’ll work remotely from the United States and receive a salary of $70,000 to $80,000 per year, with commission opportunities.
From the employer
We're looking for a Technical Account Manager (TAM) to serve as a trusted advisor for our existing customers. In this role, you'll combine relationship management with technical expertise to help clients maximize the value of our cloud and cybersecurity solutions. You'll proactively identify opportunities for growth, strengthen customer relationships, and drive long-term retention.
What You'll Do
- Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices
- Conduct regular check-ins and business reviews to monitor account health and drive optimization
- Partner with Support Services to troubleshoot and resolve technical issues, escalating as needed
- Identify upsell/cross-sell opportunities and support contract renewals in partnership with Sales
- Act as the voice of the customer.
Requirements
- 3+ years of experience in a Technical Account Manager, Customer Success, or similar client-facing technical role within a managed IT services provider (MSP) environment
- Experience managing a portfolio of accounts and prioritizing competing demands
- Familiarity with CRM and customer success tools
- Experience with Microsoft 365 and Azure
- Comfortable discussing technical concepts with both technical and non-technical stakeholders
- Experience with Halo PSA is a plus
- Familiarity with PandaDoc is a plus
Benefits
- Competitive salary of 70,000-80,000 USD/year with opportunities for commissions
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
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