Wholesale Key Account Manager (12-month Maternity Cover)
At a glance
Manager-level Account Management role at Swarovski. London · full-time · no salary stated · we estimate £60,000–£98,000.
Swarovski has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Build lasting ties with multi-chain, online and independent retailers, reaching decision makers and understanding their goals
- Guide accounts through delivery and rollout, then review results and visit stores across the country
- Own account revenue, budgets and forecast accuracy while making considered calls on pricing and margins
- Find and convert new wholesale opportunities, weighing account potential and keeping future deals moving
- Spot account risks and growth openings, then shape practical responses around customers’ business priorities
What you bring
- At least five years in a comparable account role, ideally in jewellery or accessories
- Strong communication, negotiation and relationship skills, with the ability to influence decision makers
- Commercial judgement, a proactive approach and working knowledge of Excel
- You can reach the London area and are willing to travel
Who this fits
This role suits an experienced wholesale account manager focused mainly on existing customers, with some new-business development. It is a twelve-month maternity cover and includes hybrid working. You should be based in or within commuting distance of London and willing to travel.
From the employer
At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
We’re looking for a Wholesale Account Manager, successfully driving sales and implementing a sustainable growth strategy with wholesale accounts. The jobholder is mainly responsible for maintaining relationship with existing accounts (80% scope) and finding opportunities to grow new business development (20%).
About Job
Your main responsibilities will include, but are not limited to:
- Fostering an ongoing dialogue with the accounts (multi-chain retailers, online, independent retailers), gaining access to key decision makers, keeping abreast of the customer’s business goals to establish a long-term relationship and to make them advocates of our offering.
- Regularly supporting the customer through delivery and implementation processes and conducts effective success reviews with the customer, including regular national store visits.
- Taking accountability for revenue growth, budgets and forecasts accuracy, new business conversions, applying commercial thinking to margins and pricing.
- Anticipating risks, identifying opportunities and developing innovative solutions to help accounts achieve strategic business objectives.
- Looking for new business opportunities and customers aligned with the wholesale strategy to ensure that the pipeline is always full.
- Assessing the potential value of new and existing account and taking a systematic approach to convert the potential into sales.
About You
You are an ideal candidate if you have:
- Minimum of 5 years in a similar role; ideally within jewellery &accessories.
- Exceptional communication skills, ability to persuade and influence.
- Excellent negotiation and relationship management skills.
- Ideally London-based or within a commutable distance to London Area.
- Commercial awareness with ability to think outside the box.
- Willingness to travel.
- Proactive, energetic and hands-on working attitude.
- Working knowledge of Excel; previous experience in SAP would be considered an advantage.
What We Offer
You can expect a range of benefits, including:
- Enhanced annual holiday entitlement
- 1 x Wellbeing Day each year
- 1 x paid Volunteering Day each year
- Half Day Friday once per month
- Hybrid Working
- Company Pension
- 60% staff discount on Swarovski Crystal products (home & jewellery)
- 30% staff discount on Swarovski Created Diamonds
- Food & refreshments allowance
- Staff Referral Bonus – up to £250
- Jubilee Awards to celebrate key service milestones
- Annual Awards to celebrate and recognize your achievements
- Season Ticket Loan
- Exclusive access to our Employee Assistance Programme (EAP), The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
- Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts (UK only)
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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