Sr. Associate Account Management
Sutherland Open · verified Sep 25, 2026 At a glance
Senior Account Management role at Sutherland. Hyderabad · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Investigate incoming and outgoing email for spam, phishing, spoofing, and other abuse signals
- Use Splunk logs to uncover anomalies, suspicious activity, and developing threats
- Apply blocking, quarantine, or escalation steps according to established procedures
- Check SPF, DKIM, and DMARC settings, then document incidents and raise serious risks
- Coordinate with internal groups and outside vendors while meeting SLA and quality requirements
What you bring
- At least two years in email operations, Trust & Safety, or a SOC setting
- Practical knowledge of SMTP, SPF, DKIM, DMARC, and email delivery systems
- Hands-on Splunk experience for examining logs
- Strong investigative, analytical, and problem-solving ability
- Willingness to work shifts in a continuous 24x7 operation
Who this fits
This role suits someone experienced in email security operations, Trust & Safety, or SOC work who can investigate and resolve abuse patterns methodically. You must be able to work shifts in a 24x7 environment and work onsite in Hyderabad.
From the employer
Agent – Mail Operations (2+ Years Experience)
Role Summary:
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
Key Responsibilities:
- Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns
- Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats
- Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs
- Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies
- Support incident response by documenting findings, maintaining audit trails, and escalating critical risks
- Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment
- Collaborate with internal teams and external vendors for issue resolution and trend tracking
Required Skills & Qualifications:
- 2+ years of experience in email operations, Trust & Safety, or SOC environments
- Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure
- Hands-on experience with Splunk for log analysis
- Strong analytical, investigative, and problem-solving skills
- Ability to work in shifts within a 24x7 environment
All your information will be kept confidential according to EEO guidelines.
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