Solution Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Super Micro Computer. ’s-Hertogenbosch · no salary stated · we estimate €66,500–€100,000 across the Netherlands.
Super Micro Computer has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Diagnose and repair Supermicro servers on-site or remotely, handling complex faults escalated by customers and partners
- Keep preventive maintenance on schedule and resolve service cases within agreed response and repair targets
- Give Level 3 technical help to resellers and distributors working through customer issues
- Test field problems in the lab, then record fault findings and add useful guidance to support materials
- Review technical quotes and orders, and help service partners manage their customer tickets
What you bring
- At least five years maintaining and supporting complex server, storage or networking environments
- A computer science or engineering degree, or comparable experience or military training
- Hands-on break/fix work with customers, plus strong hardware and software troubleshooting ability
- Working knowledge of GPU systems, BIOS or UEFI, storage protocols and network equipment
- You can communicate in both English and Arabic and handle basic Linux navigation
Who this fits
This role suits a technically hands-on service engineer who can support partners and customers, investigate advanced system faults, and train others. The position is based in the Netherlands and calls for flexibility to work shifts, weekends and holidays. You’ll need to lift up to fifty pounds and stand for extended periods.
From the employer
Job Req ID: 30039
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
Job Summary:
Supermicro is seeking a Partner Manager for Service Partners, this person will be responsible for working with Partners in the region, supporting Service Partners on services projects, Revenue Growth and execution of end-user services. This position will be located in The Netherlands.
Essential Duties and Responsibilities:
• Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.
• Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
• Serve as escalation point for complex technical issues and manage them professionally and efficiently.
• Provide Level 3 support to channel partners, including resellers and distributors.
• Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
• Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
• Train new service engineers and customers on hardware and support procedures.
• Conduct lab-based simulations and tests to replicate and resolve field issues.
• Manage service tickets using Supermicro’s Service Portal, ensuring timely and high-quality resolution.
• Document fault triage, develop knowledge base content, and contribute to training materials.
• Present technical findings and reports as needed.
• Checking technical quotes and orders
• Helping a defines set of Service partners with their tickets of their customers.
Qualifications:
• Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
• 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
• Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
• Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
• Familiar with both Windows and Linux operating environments; certifications are a plus.
• Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
• Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
• Excellent communication, time management, and multitasking skills.
• Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
• Capable of lifting up to 50 lbs and standing for extended periods.
• Capable of speaking and writing both English and Arabic languages.
• Familiarity with basic Linux navigation is required.
• Maintain flexibility for shift work, weekends, and holidays, based on business needs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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