Contact Center Social Media Executive

Sun King Open · verified Sep 10, 2026

On-site Full-time Mid-level Social Media

Mid-level Social Media role at Sun King. full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Monitor and answer customer questions, comments, and messages across Facebook, Twitter, Instagram, TikTok, LinkedIn, and other social channels
Turn social conversations into qualified leads by identifying prospects and guiding them toward a purchase
Coordinate with sales and customer experience teams on lead handoffs and escalated customer issues
Record interactions in call notes, reports, and data logs, then flag recurring feedback and urgent cases
Represent Sun King's mission and values while delivering patient, solutions-focused digital support

What you bring

Bring a customer-first approach, with patience and strong listening during every interaction
Use customer-service and social engagement tools, especially Zendesk and Ameyo
Communicate clearly and professionally in both written and verbal channels
Have at least one year in Sun King's Contact Centre and know its products, services, and customer journey
Manage competing tasks and pressure while contributing effectively across teams

Who this fits

You'll suit this role if you have Sun King Contact Centre experience and can combine digital customer support with lead follow-up. The position is full-time and onsite in Lilongwe, with regular collaboration across sales and customer experience teams.

From the employer

Job location: Lilongwe

About the role:
The Contact Centre Social Media Executive at Sun King will play an essential role in shaping customer experiences and building strong, lasting relationships with our online community. This position is pivotal for Sun King’s mission to empower underserved communities through solar energy with our customers' needs and expectations. By offering willing help across digital platforms, you will help ensure that customers be valued, heard, and helped, whether they're seeking assistance, exploring Sun King products, or giving feedback. Your work will enhance brand reputation, build repo, and drive sales conversions while upholding Sun King's values to exceptional customer care.

Customer Engagement: Monitor and promptly help customer inquiries, comments, and messages across platforms like Facebook, Twitter, Instagram, TikTok, LinkedIn, and emerging social media channels. Provide genuine, solutions-oriented guidance that addresses customer needs while maintaining Sun King’s voice and tone.
Customer-Centric and Management: Identify, qualify, and engage potential customers through social media interactions. provide clear information, guidance, and encouragement to progress them through the sales journey.
Cross-Functional Teamwork: Partner closely with the sales and customer experience teams to ensure the smooth handover of qualified traces and to address any escalated customer concerns, creating a seamless experience from initial contact to conversion and beyond.
Brand Advocacy: Represent Sun King’s mission and values in all online interactions. Uphold our values to access, sustainability, and empowerment by fostering positive digital engagements within the Sun King community.
Efficiency & Reporting: Provide timely, consistent help and document interactions through detailed call notes, reports, and data logs. Escalate complex or pressing issues to relevant teams for expert resolution while keeping track of ongoing trends in customer feedback and recurring concerns.

A Customer-Centric Mindset: Putting customers first and the ability to demonstrate patience, and listening in all interactions.
Proficiency in Digital Tools: Experience with customer service and social media engagement platforms, especially tools like Zendesk and Ameyo.
Excellent Communication Skills: Strong verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
Sun King Experience: At least one year in the Sun King Contact Centre, with a solid knowledge of Sun King's products, services, and customer journey.
Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
Team working Spirit: Strong people skills with a team work mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every customer