Marketing Customer Engagement Specialist
At a glance
Mid-level General Marketing role at Sulzer. Houston · full-time · no salary stated · we estimate $52,375–$99,879.
Sulzer has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Run seminars, workshops, webinars, technical forums, and customer programs across the Americas
- Handle trade show registrations, booth details, vendors, promotional materials, schedules, and follow-up leads
- Deliver customer campaigns and maintain presentations, brochures, case studies, references, and other collateral
- Track marketing leads, CRM data, distribution, follow-up, conversion activity, and pipeline reporting
- Coordinate marketing vendors, contracts, invoices, budgets, calendars, project plans, and performance metrics
What you bring
- You bring practical experience in a marketing area and can work independently with general supervision
- You bring strong organizational ability and a customer-focused approach to sales and marketing support
- You can coordinate effectively with sales, business development, product management, sales operations, and service operations
Who this fits
This role suits an experienced marketing professional who enjoys coordinating events, communications, CRM work, and commercial programs. You’ll support teams across the Americas and be based in Houston.
From the employer
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Job SummaryThe Sales Support Coordinator is responsible for providing administrative and operational support to the sales team. This includes processing orders, maintaining customer records, and coordinating with internal departments to ensure smooth sales operations. The role requires strong organizational skills and a customer-focused mindset.
This job profile is intended for experienced professionals who apply practical knowledge of a job area and work independently with general supervision.
Position Summary
The Marketing & Customer Engagement Specialist is responsible for supporting the execution of marketing, customer engagement, lead generation, and commercial growth initiatives across MTCS Americas. The role coordinates customer-facing events, trade shows, webinars, marketing communications, CRM activities, lead management processes, and marketing operations while working closely with the Market Intelligence & Growth Lead and commercial teams throughout the region.
The position plays a critical role in strengthening customer engagement, enhancing brand visibility, improving commercial effectiveness, and supporting revenue growth objectives through effective execution of regional marketing programs and customer-facing initiatives.
Key Responsibilities
Customer Engagement & Events
- Coordinate customer seminars, workshops, webinars, technical forums, and engagement programs across the Americas.
- Support customer visits, executive meetings, and regional commercial events.
- Coordinate event schedules, registrations, attendee communications, and event logistics.
- Support customer relationship-building activities through well-executed engagement programs.
- Track participation levels and event feedback to support continuous improvement.
Trade Shows & Conferences
- Coordinate participation in industry trade shows, conferences, exhibitions, and customer events.
- Manage registration processes, booth logistics, vendors, promotional materials, and event schedules.
- Support commercial teams before, during, and after events.
- Coordinate post-event lead management and reporting activities.
- Measure event effectiveness and return on investment.
Marketing Communications
- Coordinate deployment of customer communications and marketing campaigns.
- Support development and distribution of promotional materials and regional marketing content.
- Maintain presentations, brochures, case studies, customer references, and marketing collateral.
- Support communication of product launches, service offerings, and commercial initiatives.
- Assist with website content updates and social media execution activities where applicable.
Lead Management & CRM Support
- Process and track marketing-generated leads.
- Support CRM data quality, maintenance, and reporting.
- Coordinate lead distribution and follow-up activities with commercial teams.
- Monitor campaign performance and lead conversion activities.
- Support pipeline reporting and commercial effectiveness initiatives.
Marketing Operations
- Coordinate vendors, contracts, invoices, budgets, calendars, and project schedules.
- Support annual marketing planning activities.
- Maintain records of marketing expenditures and event participation.
- Support reporting of marketing KPIs and effectiveness metrics.
- Assist with management of promotional inventory and materials.
Cross-Functional Collaboration
- Partner with:
- Market Intelligence & Growth Lead
- Sales
- Business Development
- Capital Project Pursuit Leader
- Product Management
- Sales Operations
- Service Operations
- Support execution of growth initiatives and customer engagement programs.
- Ensure alignment between marketing activities and commercial priorities.
- Contribute to regional growth objectives through effective coordination and execution.
What we offer you
What We Offer You
- PTO and 12 company-paid holidays
- 401K plan with a 6% match
- Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
- Health savings account matching
- Motivating wellness program
- Employee Assistance Program
- Paid paternal leave
- Gym reimbursement
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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