Technical Account Manager
Stripe Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Stripe. Mexico City.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support complex enterprise accounts and give their key stakeholders a consistently strong experience
- Coordinate with operations and user-facing teams on support knowledge, documentation, feedback, and product development
- Build durable customer relationships while addressing fraud, disputes, declines, adoption, and global expansion
- Lead technical customer meetings, guide integration discussions, and deliver operational solutions
- Develop customer-facing materials and help shape the ongoing support program
What you bring
- At least five years in enterprise client-facing work, with strong relationship-management ability
- A bachelor's degree and the ability to explain API concepts to highly technical customers
- Hands-on comfort with APIs, SQL queries, and technical troubleshooting alongside engineering teams
- Strong written and spoken communication for consultative integration conversations
Who this fits
This role suits a technically fluent account manager who can move between business and engineering discussions while solving difficult customer problems. You’ll work with Stripe’s largest and most complex users, lead meetings in person and by video, and coordinate across internal teams and customer organizations. The position is based in Mexico City, Mexico.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Strategically support Stripe’s largest and most complex users.
Responsibilities
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Bachelor's Degree required
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Experience with tools like Postman, xCode, Python, Webhooks, and ETL
- Experience in the payments industry
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