Customer Success Manager, Key Accounts
Stripe Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Stripe. San Francisco.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a major customer account with workshops, business reviews, payment insights, and product guidance
- Work with account executives and technical account managers on enterprise optimization, retention, and expansion
- Monitor account health through adoption, usage, renewals, referrals, growth, and customer satisfaction
- Use payment performance and industry findings to advise customers and improve their Stripe results
- Carry customer feedback to Product, Engineering, Support, Marketing, and Sales teams
What you bring
- At least ten years in enterprise relationship management with large, global, complex organizations
- At least three years working in payments or fintech
- Business judgment and a clear grasp of the forces shaping customers’ businesses
- Experience leading technical discussions and winning action through solution value
- Strong executive-level communication and presentation ability for stakeholder meetings
Who this fits
You’ll suit a senior, customer-facing role built around one major account and complex enterprise relationships. You’ll work across sales, technical account management, operations, and internal product teams, with particular weight on executive presentations and technical conversations. The role is based in San Francisco.
From the employer
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you’ll do
We are looking for a motivated and curious professional to manage one of our largest customers. The CSM for our Key Accounts team will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
- 3+ years of experience in payments and/or fintech
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
Preferred Qualifications
- Experience with consumption-based SaaS products
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