Service Sales Manager
At a glance
Mid-level Sales Leadership role at Standardbiotools. Remote, United States of America · full-time · $102,000–$117,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build service opportunities from prospecting through quoting, negotiation, and signed contracts
- Pursue installed-base leads and customers whose service coverage is approaching expiration
- Use CRM to organize leads, record contract commitments, and hand winning terms to field service
- Forecast revenue across reporting periods and share buying-pattern recommendations with management and service marketing
- Explain product, application, and pricing details while coordinating internal resources to close sales
What you bring
- A bachelor’s degree or equivalent experience in life science sales or business
- At least eight years in sales, with results meeting or surpassing assigned targets
- Background supporting or servicing premium life science instruments
- Evidence that you can overcome objections, close deals, and maintain strong customer relationships
- Working experience with Microsoft Office and CRM systems, with Salesforce.com exposure helpful
Who this fits
You’ll suit this role if you can work independently, prioritize carefully, and engage internal and external stakeholders with professionalism. The job combines remote and on-site customer prospecting with travel of up to twenty-five percent. It is a manager-level sales role focused on owning service revenue activities.
From the employer
Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health?
The Service Sales Manager will be responsible for managing all service-related sales activities. The Manager will be required to proactively initiate and manage all service contracts from prospect, quote, to close of sale. The manager will be responsible for driving global service sales thereby delivering revenue growth within the service business. The manager must be able to identify and qualify opportunities, build trust and credibility, deliver service offering solutions based on an understanding of the customer’s needs, then deliver in a clear and compelling message to close sales.Essential duties include but are not limited to:
- Target new opportunities and follow up on leads within the installed base.
- Establish need, identify key contacts and decision-makers, provide offerings based on customer needs and estimate budgetary resources available.
- Conduct remote and onsite prospecting of customers with expiring service coverage.
- Contact customers for purposes of data clean-up, contact discovery, event enrollment, reminder calls and other key activities
- Organization and prioritization of sales lead information into CRM.
- Manage and close sales according to revenue targets as communicated by management.
- Accurately forecast monthly, quarterly, and yearly revenue results.
- Analyze trends and buying patterns and communicate recommendations appropriately to management and service marketing teams.
- Work closely with marketing and sales to ensure smooth and timely flow of information.
- Maintain and increase technical product and application knowledge in order to provide prospective customers with compelling, accurate, and concise information about our products and prices.
- When necessary, leverage company resources to drive service sale to close.
- Ensure all service obligations and contract terms resulting from sales won are accurately recorded in CRM and communicated to the field service team
- Expected travel of up to 25%
Education and Experience
- Bachelor’s degree, or equivalent Life Science sales and/or business experience
- Minimum 8 years sales experience with a proven track record of success in meeting or exceeding sales targets
- Prior work supporting or servicing high-end Life Science instrumentation expected
- Demonstrated ability to handle objections and close sales
- Must have a strong phone presence and interpersonal skills dealing with both internal and external clients, as well as prospects
- Strong customer service orientation and willingness to prioritize customer needs
- Prior experience in use of Microsoft Office and CRM applications
- Familiarity with Salesforce.com CRM a plus
Knowledge/Skills/Abilities:
- Strong relationship building skills
- Positive attitude with ability to readily adapt to change
- Highly organized and attentive to detail
- Excellent time management and prioritization skills
- Motivated self-starter with the ability to work independently with little supervision
- Proven ability to engage across diverse corporate functions
- Must conduct themselves with the utmost integrity and professionalism
Range for Role:
$102,000.00-$117,000.00All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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