Implementation Specialist

Job Title: Implementation Specialist

Locations: London, Pune (Hybrid)

Full Time, Permanent

Application Deadline: Sunday 8th November 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short term effectiveness and long term growth in mind.  

About the Team

Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, editors and reviewers as part of submit-to-accept processes.

Our 'article-level' activities are largely supported by 400+ BPO staff across multiple locations. Our 'journal-level' activities are largely supported by ~50 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas: technology, transformation and quality.

About the Role

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies.

In collaboration with the Manager, Quality Assurance (as well as the rest of the Quality Assurance team and the wider GPO team), the Implementation Specialist will also contribute to GPO’s quality assurance programme (proactively and reactively addressing quality issues), with the aim of delivering best-in-class quality levels across GPO.

Role Responsibilities:

Journal care

• Gather system requirements from publishers, editors and service providers.

• Set up, maintain and administrate peer review systems.

• Conduct presentations and training sessions for internal and external stakeholders.

• Ensure quality of article-level activities and act as an escalation point for individual journals.

• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).

• Maintain journal-specific records and documentation.

Quality Assurance

• Collaborate with GPO’s Automation & Analysis team to gather meaningful and reliable quality-related insights.

• Proactively monitor quality across journals and investigate issues surfaced by the monitoring, as well as ones reported by stakeholders.

• Collaborate with GPO service providers, other Implementation Specialists, as well as GPO’s Workflow Solutions and Training Programmes teams, to ensure the underlying causes of quality issues are addressed.

Other responsibilities

• Be an advocate for continuous improvement, quality and efficiency. Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.

Experience, Skills & Qualifications:

Essential

• Contributing to (sometimes interconnected) business projects.

• Working with a wide range of global stakeholders.

• Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.

• Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.

• Excellent numeracy skills with proven attention to detail.

• Excel and PowerPoint proficiency.

• Good problem solving/logic/analytical skills.

• Proactive and able to lead projects alone as well as part of a large group.

• Degree or equivalent work experience.

Desirable

• Previous experience in a publishing and/or support role.

• Understanding of publishing workflows.

• Business analysis and data analysis.

• Formal project management qualification such as PRINCE2

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion   

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

Job Posting End Date: