Junior Customer Success Manager - Hybrid
At a glance
Junior Customer Success role at Sowelo Consulting sp. z o.o. Utrecht · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build customer programs that improve satisfaction, feature use, and customers’ ability to help themselves
- Make retention your main focus by addressing churn risks and working with Sales on expansion opportunities
- Set regular account conversations and run webinars, demos, best-practice sessions, and release training
- Track success measures, review customer feedback, and use findings to improve programs and customer outcomes
- Bring Sales, Delivery, Tech, Product, and Support together to fix customer journey friction and account risks
What you bring
- At least one year in a customer-facing commercial role, such as Customer Success or Account Management in B2B
- Professional fluency in spoken and written Dutch and English
- Hands-on experience in a SaaS setting and in managing customer relationships, account health, and client risks
Who this fits
This junior role suits someone with customer-facing B2B experience who can manage several accounts and work across internal teams. You’ll work in a hybrid setup, with two office days each week. The position is part of the European Customer Success team.
From the employer
Do you enjoy nurturing strong, long-lasting relationships with customers?
Would you like to continue your development path as a Customer Success Manager in an environment that promotes growth?
Great! So please take a few minutes and read about your potential new job
You could join our clients rapidly growing SaaS software company which operates on a global scale. We're looking for a Customer Success Manager to join the European Customer Success team.
The Customer Success Manager will support a growing customer base by partnering with internal Customer Success teams to design and execute scalable engagement programs. Utilizing one-to-many communication channels such as targeted email campaigns, webinars, online community forums, and user groups you will drive customer adoption, retention, and satisfaction at scale. Additionally, you will serve as the voice of the customer, analyzing quantitative and qualitative feedback to help Product and Support teams continuously enhance the customer experience.
Your tasks will include:
- Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency.
- Drive customer retention as your primary north-star metric proactively reducing churn, resolving high-risk scenarios, and partnering with Sales to uncover expansion and upsell opportunities.
- Partner closely with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction.
- Establish and lead structured, high-touch communication cadences with assigned accounts to maintain strategic alignment and long-term trust.
- Host engaging webinars, strategic best-practice sessions, feature demos, and release training to empower users and showcase platform capabilities.
- Establish, track, and iterate on key success metrics, using data insights to continuously refine program performance and customer outcomes.
- Swiftly identify customer risks or bottlenecks, mobilizing internal resources to resolve concerns and safeguard account health.
To be a good fit for the Junior Customer Success Manager role, you will have:
- 1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role.
- Full professional fluency in both Dutch and English (written and verbal).
- Solid experience working within a SaaS environment.
- Proven ability to manage customer relationships dynamically monitoring account health scores, identifying early warning triggers, and swiftly resolving client risks.
- Understanding of customer retention principles, with a demonstrated ability to move the needle on retention metrics and reduce churn.
- Excellent track record of collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support.
- Exceptional organizational, prioritization, and time-management skills with the ability to handle multiple key accounts seamlessly.
Reasons to join:
- You will be part of the team that drives the digital transformation of supply chain industry
- You will join the company that combines innovation with corporate social responsibility
- Being a part of a global brand that is evolving in customer-centric projects
- Hybrid work model where you can go into the office 2 days per week
Sounds interesting? Send us your CV by applying to this page
The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.
The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością with its registered seat in Cracow (LLC) registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).
Sowelo Consulting sp. z o.o. (LLC) is entered in the register of employment agencies under the number: 35288
Our candidate selection process relies entirely on human judgment. We explicitly avoid using automated screening algorithms or AI-driven scoring systems for any part of the assessment. Every single profile is reviewed personally by our experienced recruiters, ensuring a thorough and unbiased consideration of your fit.
IT Recruitment Poland | Executive Search | Recruitment Process Outsourcing
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