Customer Relationship and Renewals Manager
At a glance
Mid-level Account Management role at SOTI. Mississauga · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for clients and prospects, handling calls, emails, offers, and promotions
- Grow existing accounts by renewing business, quoting prices, upselling products, and resolving customer needs
- Build relationships with key influencers while expanding account scope and revenue across a defined region
- Track pipeline activity and forecasts, then coordinate with sales, engineering, partners, and marketing
- Share customer feedback internally and maintain current product, technical, and industry knowledge
What you bring
- At least two years in high-volume B2B sales or renewals, preferably in technology
- Strong phone-based customer interaction experience plus effective interpersonal, communication, and computer skills
- Fluent English communication, with additional languages considered a strong advantage
- A self-directed, results-focused approach with careful problem identification and resolution
Who this fits
This role suits someone comfortable with high-volume customer contact, account growth, renewals, and cross-functional sales work. You will work in a team-oriented, fast-moving setting and need to learn technology quickly. The position is a twelve-month contract based in Mississauga, Ontario, with a hybrid arrangement.
From the employer
SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
Job Title: Customer Relationship and Renewals Manager (12-Month Contract)
Location: Mississauga, ON (Hybrid)
Who We Are
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer unique value and most importantly, be part of a winning team.
What We’re Looking For:
As the Customer Relationship and Renewals Manager on our team, you will be responsible for providing a positive customer experience, leveraging the SOTI sales model and maximizing revenue and margin generation. You will have a detailed understanding of our products and services and create opportunities within our existing account base throughout a defined region.
What’s in it for you?
The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You will get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
Responsibilities:
Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
Collect customer information, provide product information directly to customers and SOTI partners
Provide feedback from customers to appropriate personnel within SOTI
Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
Maintain regular contact with key influencers and build and strengthen the customer relationship
Manage pipeline and forecast accordingly
Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
Maintain in-depth product, industry trend and technical knowledge
Qualifications
2+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
Experience of Salesforce desirable but not essential
Passion for technology and aptitude to learn new technologies
Strong phone presence and experience in a high-volume customer interaction environment
Proficient interpersonal, communication, and computer skills
Basic knowledge in mobile technology – Desirable
Ability to excel in a team-oriented, collaborative, and fast-paced environment
A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Attention to detail in all areas of work with strong problem identification and problem resolution skills
Excellent communication skills in English
Proficiency in additional languages would be a strong asset
If you want to bring your ideas to life, apply at SOTI today.
Use of Artificial Intelligence in Hiring
SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
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