Customer Solutions Specialist

Solve IMG solveindustrial.com Open · verified Oct 22, 2026

LaPorte Full-time Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Solve IMG. LaPorte · full-time · no salary stated · we estimate $101,000–$170,000 across the United States.

Estimated pay

Solve IMG has not published a salary for this role. The figure below is our estimate, not theirs.

$101,000 – $170,000

What the middle half of mid-level solutions & sales engineering roles in the United States paid, among postings that did state a salary.

Worked out from 996 postings that stated pay, median $130,000. Last updated Oct 22, 2026.

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationLaPorte

EmploymentFull-time

PostedSep 3, 2026 · 7w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Support strategic customers by diagnosing product issues and recommending suitable solutions by phone or email
Run customer accounts through the sales cycle with regular check-ins, order updates, and follow-up
Turn purchase orders into sales orders, discuss product forecasting, and prepare quotes with shipping and delivery details
Handle requests involving product changes, returns, credits, shipment tracking, and account information
Coordinate with Regional Sales Managers, Business Development Managers, and internal teams on account-specific needs

What you bring

A high school diploma or equivalent is required
At least two years of customer service experience is required
Working knowledge of Microsoft Office Suite is required
Technical training or equivalent industry experience is preferred

Who this fits

You’ll suit a mid-level customer solutions role centered on consultative service, product guidance, account support, and sales coordination. The job is based in LaPorte, United States, and works closely with Regional Sales Managers and Business Development Managers.

From the employer

POSITION DESCRIPTION: Reporting to the Customer Solutions Supervisor; Key Accounts, the Strategic Customer Solutions Specialist is responsible for supporting Solve’s strategic customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. The SCSS will be responsible for consulting with our top customers to best understand their business and be able to make calculated product recommendations to complement their needs. Woking in tandem with the Regional Sales Managers as well as OEM Business Development Managers, they will serve as internal support to ensure the sales life cycle for our customers is seamless.

RESPONSIBILITIES:

Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
Manage customer accounts through the full sales cycle, including consistent customer check-ins and order updates
Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
Stay current with product knowledge to be able to accurately advise our customers with the best product options
Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
Establish customer relationships with a consultative approach and subsequently utilize your product knowledge to assist in providing them direction with their product selection.
Set-up client accounts in our internal CRM, and maintain and update all necessary client information
Partnering closely with the Regional Sales Managers as well as Business Development Managers, you will manage and follow-up on account specific requests and nuances.

QUALIFICATIONS:

High School Diploma, or equivalent
2+ years of customer service experience
Intermediate experience using Microsoft office Suite

PREFERRED QUALIFICATIONS:

1+ Year of technical training or equivalent industry experience

OUR EMPLOYEE VALUE PROPOSITION:

Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
Work in a collaborative environment with passionate and innovative teammates