Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Solera. Utrecht · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Advise on Solera products before and after sales, helping shape proposals and professional-services engagement models
- Translate customer needs into documented requirements and an implementation approach for each engagement
- Serve as the customer-facing technical expert across business discussions, configurations, and integrations
- Create test scenarios, support validation, and provide advanced assistance for customer deliveries
- Coordinate configuration, training, product, and sales teams, with occasional customer training and project-management duties
What you bring
- Five to seven years delivering large transformation programs with strong teams, preferably using agile methods
- Experience gathering technical requirements or analyzing business needs, ideally in automotive or insurance
- Dutch proficiency plus strong customer communication, collaboration, and relationship-building skills
- Working knowledge of JIRA, Confluence, Postman, JSON, SOAP, OAuth, XML, CSS, and advanced Excel
Who this fits
This role suits a customer-facing implementation professional who can connect technical requirements with commercial outcomes and collaborate across delivery and sales teams. You may occasionally train customers, manage major projects, or provide third-level support. The position is based in Utrecht, Netherlands, and reports to the Head of Implementation.
From the employer
Who We Are
The Implementation team is responsible for delivering Implementation of the Solera product set across the country or region, defined by a unique Statement of Work (SoW) for each customer
The Role
We are looking for an Implementation associate, as part of the Professional Services team, who will be responsible for delivering Implementation of the Solera product set across the country or region.
This role reports directly into Head of Implementation.
What You’ll Do
•Pre & Post-Sales Support: Advise on best practices for Solera products, assistSales with proposals, and define PS engagement models.•Technical Expertise: Act as a customer-facing SME, bridging business andtechnical discussions.•Requirements Gathering: Collect and document customer needs to definean effective implementation strategy.•Testing & QA Support: Document test scenarios to validate configurations.•Product & Integration Knowledge: Deep understanding of Solera products,configuration, and integration capabilities.•Cross-Team Collaboration: Work with configuration, training, product, andsales teams to ensure seamless delivery.•Customer Training: Occasionally train customers on newly deliveredconfigurations.•Roadmap Alignment: Coordinate with product and sales teams to alignroadmap and revenue goals.•Advanced Support: Provide 3rd-level support for customer deliveries andSME products.•Project Management: May take on PM responsibilities for major projects.•Leadership Potential: While not a direct managerial role, senior positionsmay involve team leadership.
What You’ll Bring
•Key Competencies•5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology •Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. •Excellent customer facing skills, collaboration and communication.•Commercially aware and able to support sales opportunities to deliver best results with least cost.•Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.•Meticulous attention to detail.•Dutch language proficiency•Tools and Skills•JIRA/Confluence•API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc•Excel to Macro level*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
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