Implementation Specialist

Solera Open · verified Oct 22, 2026

Mitikah Full-time Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Solera. Mitikah · full-time.

Pay not stated Solutions & Sales Engineering salary

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationMitikah

EmploymentFull-time

PostedAug 27, 2026 · 8w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Support customers before and after implementation, following the required delivery processes
Gather requirements and shape configuration plans for thorough, customer-focused implementations
Document configuration test cases so quality assurance can validate the solution
Help configure, integrate, and explain Solera products, including occasional customer training
Coordinate with product, sales, training, development, and support teams on delivery and roadmap alignment

What you bring

Hands-on P&C or auto claims experience in Mexico, such as adjusting, claims analysis, or appraisal work
Four to six years contributing to large transformation programs, preferably using agile ways of working
Background in technical requirements gathering or business analysis, ideally in automotive or insurance
Clear, polished communication with enterprise customers and strong relationship-building across internal teams

Who this fits

This role suits a customer-facing implementation specialist who can work comfortably with technical contacts and learn Solera’s software interface quickly. You’ll need careful documentation, strong interpersonal skills, and the ability to collaborate across Professional Services, Product, Development, Customer Support, and Sales. The role is based in Mitikah, Mexico, with occasional meetings involving Sales and final customers.

From the employer

Role Description

Support the pre and post implementation process following all the implementation processes stablished.
Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
Ability to document test scenarios of configuration to support QA.
SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
On occasion train the customer on the newly delivered configuration.
Support in cross functional alignment with product and sales, to ensure alignment on roadmap
Provide support on customer deliveries and SME products.
Support and collaborate on the generation of all the Professional Services documentation

Key Competencies

Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
Professional Polish: High executive presence and structured communication when working with enterprise clients.
UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.

4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
Excellent customer facing skills, collaboration and communication.
Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
Meticulous attention to detail.

Tools and Skills

Relationship with other Solera Departments / Customers
Product and Development; Customer Support
On occasion attend meetings with Sales and Final Customers