Senior Manager, Solution Engineering - DocV
Senior Solutions & Sales Engineering role at Socure. Remote, United States · full-time · $220,000–$250,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and manage the Solution Engineering team within Product Engineering
- Work with Customer Success and Commercial to remove implementation blockers and speed customer results
- Create prototypes, integrations, and focused features that help field teams and drive DocV adoption
- Solve complex customer integration and deployment issues while improving platform reliability
- Turn repeat customer needs into scalable solutions and feed validated work into the product roadmap
What you bring
- At least eight years in engineering, solutions engineering, or technical consulting
- Three or more years leading customer-facing or hybrid engineering teams
- Working knowledge of APIs, SDKs, and enterprise integration approaches
- Ability to ship production-ready work in fast-moving, unclear situations
- Clear communication across technical and non-technical groups
Who this fits
This role suits a hands-on technical leader who can guide a team while working directly with customers, field teams, and product and engineering partners. You should be comfortable with ambiguity, short-term technical work, and improving customer outcomes and system stability. The position is remote and listed in Incline Village, United States.
From the employer
Why Socure?
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
About the Role
DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability. We are seeking a Senior Manager to lead the DocV Solution Engineering team and partner closely with Customer Success, Commercial, Product, and Engineering teams.
This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery.
What You’ll Do
Build and lead a Solution Engineering team embedded within Product Engineering.
Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes.
Deliver short-term technical initiatives that enable field teams and support active customer engagements.
Collaborate directly with customers on complex DocV integrations and deployment challenges.
Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities.
Identify and address integration-related technical debt to improve reliability, stability, and operational robustness.
Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams.
Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate.
Anticipate recurring customer and field needs and drive scalable, repeatable solutions.
What You Bring
8+ years of engineering, solutions engineering, or technical consulting experience.
At least 3 years of experience leading customer-facing or hybrid engineering teams.
Strong understanding of APIs, SDKs, and enterprise integration patterns.
Ability to deliver production-quality solutions in fast-paced, ambiguous environments.
Strong communication skills and experience working across technical and non-technical stakeholders.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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