Client Success Manager
At a glance
Mid-level Customer Success role at Snapfinance. Tacoma · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Visit merchant partners face to face throughout your territory, completing 120-150 visits each month
- Build lasting merchant relationships, advise on growth, and uncover added revenue using account data
- Teach merchants and their staff how to use Snap programs, promotions, and related offerings
- Bring merchant feedback to support and product teams while coordinating account goals with the Area Sales Manager
What you bring
- At least one year managing outside accounts, unless you enter through the stated training path
- Strong CRM experience, consultative needs analysis, customized selling, and comfort using market data
- Professional communication, emotional intelligence, responsiveness, and relationship-building ability with merchants
- Residence in or near the Washington territory, familiarity with local businesses, and comfort working from a car
Who this fits
This suits a self-directed, people-focused professional who enjoys daily face-to-face client work, territory travel, and creating their own schedule. You will work in the field across Washington State and spend the day using a range of technology platforms from your car. Entry-level candidates may be considered through the stated training path.
From the employer
Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
Snap Finance is seeking a dynamic and motivated Client Success Manager in the Washington State area to join our field-based team. In this role, you’ll serve as the face of Snap to our existing merchant partners, working directly in your assigned territory to strengthen relationships, drive adoption of Snap’s offerings, and help our clients succeed. Whether you’ve held titles like Account Executive, Territory Manager, Customer Success Manager, or you’re early in your career with a strong service mindset, we’re looking for individuals who thrive on client interaction, autonomy, and meaningful impact. If you're a relationship builder who loves being on the move and making a difference, this is the opportunity for you.
How you’ll make an impact:
Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
Identify and communicate feedback and suggestions to Snap support and product teams
Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
Schedule and deliver “field training” sessions with our merchants and their staff
Work closely with Areas Sales Manager to strategize on merchant account goals
What you’ll need to succeed:
1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skills
Must live in or near the territory listed and knowledgeable of local businesses in the area
Must have strong experience with Customer Relationship Management (CRM) systems
Professional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levels
Business and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market data
Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
High energy, positive, effective, and empathetic, able to easily connect with people of different backgrounds
Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
Must live in or near the territory listed and knowledgeable of local businesses in the area
Comfortable using a range of technology platforms and while working out of your car all-day
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
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