Client Success Manager
At a glance
Mid-level Customer Success role at Nasdaq. CA-Toronto-York St 24/25 · full-time · CA$106,000–CA$148,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build durable connections with senior leaders and influential contacts across assigned international customer accounts
- Run recurring planning sessions with client executives to uncover needs and connect them to Nasdaq offerings
- Generate interest in products and services through persuasive presentations and high-value discussions
- Review customer information and sales reporting to spot retention threats and growth opportunities
- Work with senior Account Managers to protect satisfaction and expand account revenue
What you bring
- A bachelor's degree in business, a related discipline, or equivalent hands-on learning
- At least ten years in account management, client success, or sales serving international or regulated sectors
- The ability to sway stakeholders, create repeatable solutions, and direct work across multiple functions
- Strong communication skills developed in cooperative, matrixed workplaces
Who this fits
This role suits a strategic, relationship-focused client leader comfortable working with senior decision-makers and international accounts. You’ll work from Toronto in a hybrid arrangement requiring at least three office days weekly, subject to change. The position reports to the AVP of Client Success Management and works closely with senior Account Managers.
From the employer
As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue.
You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.
Key Responsibilities
Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.
Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.
Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.
Required Qualifications
Bachelor’s degree in Business, or a related field, or equivalent practical experience.
10+ years of experience in account management, client success, or sales within a global or regulated industry.
Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
Clear communicator with experience in collaborative, matrixed environments.
Preferred Qualifications
Advanced degree or certification (e.g., MBA, PMP).
Experience in capital markets, fintech, or regulated industries.
Exposure to global teams and cultural nuances in cross-border collaboration.
This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $106,000 - $148,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.Not this one either?
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