Technical Account Manager, Onboarding

Smartly smartly.io Open · verified Sep 25, 2026

Philippines Manager Account Management

At a glance

Mid-level Account Management role at Smartly. Philippines.

Pay not stated

RoleAccount Management

SeniorityManager

LocationPhilippines

PostedNov 4, 2025 · 10mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Guide customers through technical onboarding, including integrations, product setup, and launch readiness
Run campaign delivery from briefing and configuration through quality checks, launch, reporting, and initial improvements
Inspect campaign structures, creative work, and settings for quality, feasibility, and strategic fit
Coordinate timelines and dependencies while flagging delivery risks and turning performance data into next-step recommendations
Work with Account Management, Production, Product, and Engineering to improve execution and document repeatable processes

What you bring

Background in technical account management, project delivery, campaign operations, or another customer-facing role
Strong knowledge of programmatic and social advertising, including targeting, measurement, campaign structure, and optimization across major platforms
Clear communication skills for working with customers and internal partners
Ability to handle several workstreams, priorities, and deadlines in a fast-moving setting

Who this fits

This role suits a proactive, detail-focused collaborator who combines technical troubleshooting with customer delivery and understands digital advertising. You will support global and US customers on Eastern Time hours. The role is based in Manila and requires office work at least two days per week, with remote flexibility on other days.

From the employer

Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology?

As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one.

You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.

As a Technical Account Manager at Smartly, you will…

Serve as the primary technical and operational point of contact for customers during onboarding
Support platform and ad account integrations, ensuring correct and timely product setup
Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
Analyze campaign performance and translate data into actionable insights and optimization recommendations
Apply industry and platform knowledge to support problem-solving and idea generation
Contribute to documentation of best practices and process improvements to support scalable delivery

We’re looking for you if you…

Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role
Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)
Bring familiarity with digital advertising platforms or marketing technology (preferred)
Communicate clearly and confidently with both customers and internal stakeholders
Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment
Take a proactive, detail-oriented, and collaborative approach to your work
Are able to work Eastern Time (ET) hours to support global and US-based customers
Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days
Are curious, adaptable, and motivated to continue learning in the digital advertising space

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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