Customer Success Manager (APAC)
At a glance
Mid-level Customer Success role at Smartly. Philippines.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Take charge of assigned accounts, serving as the main contact and owning customer outcomes
- Grow your book of business by increasing adoption, securing renewals, finding expansion, and building advocacy
- Spot ways to improve customer performance and lasting value before issues become support requests
- Learn the platform and social advertising well enough to solve problems and give practical guidance
- Coordinate with customers, media partners, and internal teams while bringing customer feedback into sales and product work
What you bring
- Relevant customer success or comparable customer-facing experience with direct relationship ownership
- Strong familiarity with social advertising platforms including Facebook, Pinterest, and Snapchat
- Independent judgment, priority management, and clear decision-making for assigned accounts
- The ability to make complex ideas understandable and turn data into useful recommendations
- Strong communication in both writing and conversation
Who this fits
You’ll suit this role if you can independently manage customer relationships, connect platform knowledge to business outcomes, and work across Sales, Marketing, Technical Solutions, Services, Product, and Engineering. Agency experience in media or digital is a plus. Customer meetings, conferences, and industry events may require travel, and the role is based in the Philippines.
From the employer
This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle.
What you will do
- Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
- Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
- Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
- Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance
- Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat
- Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals
- Represent the voice of the customer internally to help inform sales processes and product development
What we are looking for
- Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships
- Relevant experience in media/digital agencies is a plus
- Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
- Ability to work independently, manage priorities, and make sound decisions for your assigned accounts
- Ability to explain complex concepts clearly and translate data into practical insights
- Strong written and spoken communication skills
- Willingness to travel for customer meetings, conferences, and industry events when needed
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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