Customer Advocacy & Community Manager

Simpro Open · verified Sep 10, 2026

Miami Office Full-time Manager Community Marketing

Mid-level Community Marketing role at Simpro. Miami Office · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Help run advocacy programs across Simpro Group brands and turn satisfied customers into active champions
Track customer advocacy alongside brand affinity, visibility, sentiment, and engagement
Create and participate in online communities connected to Simpro brands and the wider industry
Build an advocate pool and match customer voices with references, referrals, media, and community opportunities
Coordinate speakers, content, awards, testimonials, and customer experiences for events and programs

What you bring

Bring three to six years across customer, community, advocacy, field, or adjacent B2B SaaS marketing work
Hold a bachelor's degree in marketing, communications, business, or a related discipline
Understand review sites and reputation management approaches
Have supported events, webinars, or customer-facing programs
Build strong relationships, communicate well, organize projects, and coordinate across teams

Who this fits

You’ll suit a proactive, curious communicator who enjoys customer relationships, storytelling, and managing several stakeholders. The role is based in the Miami office and is full-time. You’ll work in a fast-paced environment with a focus on customer advocacy and community programs.

From the employer

Job Context

What You’ll Do

Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands
Help design programs that turn strong customer satisfaction into emotional brand loyalty
Contribute to building structured pathways for customers to evolve into vocal brand champions
Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement
Create, monitor and participate in brand- and industry-led virtual communities
Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking
Build and maintain a curated bench of customer advocates representing industries, regions, and use cases
Coordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagements
Support recruitment and management of customer speakers and content for Simprosium, our annual customer event
Assist in managing and evolving our annual customer awards program
Identify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiences
Support the development of testimonials, referrals, advisory groups, case studies, and community initiatives
Own the customer experience

What You'll Need

3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS roles
Bachelor’s degree in Marketing, Communications, Business, or related field required
Interest in building advocacy or community programs that drive brand affinity
Familiarity with review platforms and reputation management strategies
Experience supporting events, webinars, or customer-facing programs
Strong relationship-building skills and comfort working with customers
Ability to collaborate cross-functionally and manage multiple stakeholders
Strong communication and storytelling instincts
Excellent organizational and project management skills
Proactive, curious, and eager to grow in a fast-paced environment

This job description is not an exhaustive list of duties and may be amended at the discretion of Simpro Group.

What You’ll Bring

Our Core Values

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.