Communications Specialist / Answering Service

Silver Rock Enterprises Inc Open · verified Sep 10, 2026

On-site Kingman Full-time Mid-level Communications

Mid-level Communications role at Silver Rock Enterprises Inc. Kingman · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll take inbound calls for business and medical clients and capture accurate messages
You'll apply each client's instructions precisely and direct urgent calls appropriately
You'll protect confidential information while working across multiple systems and screens
You'll stay composed and multitask effectively during periods of heavy call volume

What you bring

You communicate clearly, type at least 35 WPM, and use computers comfortably
You can manage several tasks efficiently while following established procedures
You offer dependable attendance, punctuality, a professional attitude, and a stable work history
You must pass background and drug screening; fraud or violent felony convictions are not eligible

Who this fits

This full-time role suits you if you stay calm under pressure, listen carefully, and perform consistent, structured work without losing accuracy. You must work on-site in Kingman, Arizona, with availability for evenings, weekends, and holidays. Attendance and punctuality are essential in this team-oriented but highly accountable environment.

From the employer

Description:

TELEPHONE ANSWERING SERVICE OPERATOR
Kingman, Arizona Full-Time On-Site
$18/hour + Performance Incentives

Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team.

This is not a casual call center job.

Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role.

We are looking for people who:

Show up consistently and on time
Stay focused in a fast-paced environment
Communicate clearly and professionally
Follow detailed instructions accurately
Remain calm under pressure
Work well within structured systems and procedures

If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit.

ABOUT THE ROLE

As a Telephone Answering Service Operator, you will:

Answer inbound calls for business and medical clients
Follow client-specific instructions exactly
Take accurate messages while speaking with callers
Route urgent calls appropriately
Handle sensitive and confidential information professionally
Manage multiple systems and screens simultaneously
Maintain composure during high call volume periods

This position requires strong listening skills, typing accuracy, attention to detail, and reliability.

SCHEDULE & WORK ENVIRONMENT

Full-time position
On-site in Kingman, AZ
Flexible availability required, including evenings, weekends, and holidays
Fast-paced office environment
Team-oriented but highly accountable workplace
Attendance and punctuality are essential

QUALIFICATIONS

Required:

Strong verbal communication skills
Basic computer proficiency
Typing speed of at least 35 WPM
Ability to multitask efficiently
Stable work history and dependable attendance
Professional attitude and willingness to follow procedures

ABOUT SILVER ROCK ENTERPRISES

For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We've built our reputation on reliability, professionalism, and exceptional customer care.

We are looking for team members who take pride in doing important work well and consistently.

APPLICATION PROCESS

Please apply online only.
No walk-ins or phone calls, please.

Requirements:

HIRING REQUIREMENTS

Must pass background screening and drug test
Applicants with fraud or violent felony convictions cannot be considered

PAY & BENEFITS

Starting pay: $18/hour
Performance-based bonuses and hourly incentives
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term & Long-Term Disability
401(k)
Telehealth & Employee Assistance Program
Employee Retail Discount Program

Compensation details: 18-19.5 Hourly Wage

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