Technical Account Executive
At a glance
Mid-level Account Executive role at SigNoz. Remote, India · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Take customer deals from initial discovery through demos, technical evaluations and helping customers succeed
- Work with customer engineers on OpenTelemetry plans, dashboard customization and use-case-specific optimization
- Handle customer questions and guide security, finance and legal reviews
- Spot recurring customer needs and share them with product teams to improve defaults, templates and tools
- Build the Sales and Customer Success foundation, with room to grow into leadership
What you bring
- Two to six years in a customer-facing technical role, such as sales engineering or technical account management
- Working knowledge of cloud platforms, containers and Kubernetes
- Familiarity with observability tools such as SigNoz, Grafana or Prometheus
- Clear customer and internal communication, including strong technical writing
Who this fits
This role suits a mid-level technical seller who can lead customer conversations independently and stay involved through implementation and customer success. The position is remote in India. It also fits someone interested in helping shape the Sales and Customer Success function and potentially growing into leadership.
From the employer
About SigNoz
SigNoz is an open-source observability platform that helps developers monitor, trace, and debug their applications fast. Today we serve users in 30+ countries, have 25k+ GitHub stars, a 7,000-member Slack community, and 180+ OSS contributors—all while operating as a fully remote, globally distributed team. We’re YC-backed and supported by leading Bay-Area VCs.
About the Role
This isn’t your typical Sales role. If you’re looking for a role where you loop in a Sales Engineer and then pass it on to CS to manage, you should stop reading now.
You'll own deals from first conversation to making the customer successful — running discovery, delivering demos, addressing technical queries, helping with instrumentation/dashboards, navigating security/finance/legal evaluations.
We're looking for someone who is:
Technical enough to help customers with observability - you'll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
Product-minded to feed intelligence back to teams - you'll identify patterns in customer engagements and work with product teams to build better defaults, templates, and tooling.
Someone who can scale Sales/CS function - you will build the foundation for Sales/CS function and grow into leadership as we scale.
Who would be a good fit
2-6 years experience in customer-facing technical role - Sales Engineer, Solutions Architects, Technical Account Manager, Technical Customer Success Manager or similar.
Good understanding of modern technical systems - Cloud providers (AWS/GCP/Azure), Containers, Kubernetes and similar.
Good understanding of observability platforms - SigNoz, Grafana/Prometheus, DataDog, or similar platforms
Excellent written and verbal communication - can speak and write in a clear and actionable way to deliver clarity to both customers and internal teams.
Who may not be a good fit
People who prefer taking someone with you to every customer meeting.
People who struggle with technical writing or documentation
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