Microsoft Inside Account Manager - Public Sector
At a glance
Mid-level Account Management role at Shi. Somerset · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for customers while coordinating with Outside Sales and internal departments
- Build quotes for hardware, software, renewals, and services tied to customer IT needs
- Handle major customer deals, record registrations, and monitor progress in the CRM
- Enter purchase orders, share status updates, and provide sourcing and pricing details
- Resolve returns, billing questions, and customer concerns, including coordinating conference calls
What you bring
- A completed bachelor’s degree with at least a 3.0 cumulative GPA, or corporate customer service experience
- Basic account management capability and the ability to develop existing customer relationships
- Basic stakeholder management skills and comfort contributing within a team-selling setup
Who this fits
You’ll suit a customer-facing account role that calls for clear communication, organization, follow-through, and practical problem-solving. The position reports to SHI’s Somerset, New Jersey office on a hybrid schedule set by management.
From the employer
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Microsoft Inside Account Manager serves as the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI's internal departments. This role involves creating pricing quotes, managing large customer deals, and providing order updates while delivering excellent customer service and support. The Inside Account Manager must demonstrate effective communication, problem-solving, and organizational skills to maintain strong customer relationships and support sales initiatives.This position is required to report to the SHI Somerset NJ office location on a hybrid schedule as determined by SHI management.
Role Description
Represent SHI as the primary contact for customer interactions.
Act as a liaison between Outside Sales, customers, and SHI internal departments.
Provide excellent customer service and support to both customers and the outside sales team.
Create pricing quotes for IT requirements, including hardware, software, renewals, and services.
Engage in large customer deals, manage deal registration, and track progress using the CRM tool.
Provide sourcing, product quotes, pricing, and information to the outside sales team.
Enter purchase orders and provide order status updates to Outside Sales and customers.
Participate actively in team meetings with managers for updates and changes.
Set up conference calls between Outside Sales, customers, vendors, and internal teams.
Proactively resolve issues related to product returns, invoicing questions, and customer concerns.
Behaviors and Competencies
Communication: Can communicate simple ideas and information clearly.
Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
Skill Level Requirements
Ability to grow existing customer relationships - Basic
Ability to learn new concepts and processes quickly - Basic
Proficiency in account management - Basic
Ability to excel in a team selling environment - Basic
Proficiency in stakeholder management - Basic
Other Requirements
Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred
The base salary range for this position is $45,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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