Commercial Inside Account Executive - Development
At a glance
Mid-level Account Executive role at Shi. Austin · full-time · $40,000–$150,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Cold-call and prospect for new customers, then build relationships through email and phone
- Guide customers on selecting, deploying, and managing parts of their IT environment
- Run quotes, order placement, and projects across the full sales cycle
- Set up customer meetings with internal SHI specialists and co-sell solutions to IT challenges
- Manage medium and large business accounts while meeting monthly and quarterly quotas
What you bring
- A bachelor’s degree is required for this sales position
- You have at least one year of experience in a comparable sales role
- You can cold-call, create opportunities, and expand existing customer relationships at a basic level
- You can learn processes quickly, provide tailored customer support, and use Microsoft Office tools
- You can handle basic project management and make around ten percent of your work travel within the market
Who this fits
You’ll suit a developing inside-sales role if you can communicate clearly, stay organized, listen closely, and learn new processes quickly. The work combines new-business prospecting with account growth, customer service, quoting, and internal collaboration. The position is based in Austin and includes in-market travel as needed.
From the employer
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Inside Account Executive is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions. The Inside Account Executive must demonstrate strong communication, problem-solving, and customer service skills to achieve sales targets and ensure a superior customer experience.Role Description
Conduct cold calling and prospecting to identify potential customers.
Establish and nurture relationships via email and phone within assigned books of business.
Assist customers in selecting, deploying, and managing various aspects of their IT environment.
Address client concerns and make recommendations to help them achieve their objectives.
Quote and place orders based on customer requests.
Grow existing active buying accounts by managing projects through the entire sales cycle.
Meet or exceed monthly and quarterly production quotas.
Proactively schedule and facilitate customer meetings with SHI internal resources.
Acquire and manage the IT needs of medium to large businesses, ensuring a best-in-class customer experience.
Collaborate and co-sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.
Behaviors and Competencies
Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
Communication: Can communicate simple ideas and information clearly.
Consultative Sales: Can demonstrate a willingness to understand customer needs and provide appropriate solutions when guided.
Customer Service: Can provide responsive and courteous assistance to customers.
Flexibility: Can adjust to changes in tasks and responsibilities when required.
Listening: Can demonstrate attentive listening in conversations, understanding the information as it is directly presented.
Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
Prospecting: Can demonstrate an understanding of the basic principles of prospecting and can identify potential leads when provided with a list or database.
Self-Motivation: Can demonstrate a willingness to take on tasks and responsibilities independently when assigned.
Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.
Skill Level Requirements
Ability to cold call and create new business opportunities - Basic
Ability to grow existing customer relationships - Basic
Ability to learn new concepts and processes quickly - Basic
Proficiency in customer outreach and delivering tailored customer service solutions - Basic
Proficiency in Microsoft Office Tools - Basic
Proficiency in project management - Basic
Other Requirements
Bachelor’s Degree
1 year of sales experience in a similar role
10% of in-market travel as needed
The estimated annual pay range for this position is $40,000 - $150,000 which includes a base salary plus commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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