Implementation Consultant
At a glance
Mid-level Solutions & Sales Engineering role at ServiceTitan. Yerevan · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide several customers through implementation as their process and workflow contact
- Build and maintain project documents while keeping each account moving toward its agreed go-live date
- Spot schedule threats, manage implementation risks, and help recover accounts that may fall behind
- Run live customer sessions to demonstrate go-live features and recommended working practices
- Resolve ServiceTitan and connected-application software or hardware problems
What you bring
- At least two years of relevant experience, or practical knowledge of the home services industry
- Strong troubleshooting judgment for software problems and complex implementation issues
- Proven project coordination skills, with careful handling of multiple concurrent workstreams
- Customer relationship skills that support a clear standard of excellent service
Who this fits
This role suits someone who can manage several customer implementations at once while staying precise, organized, and service-focused. You’ll work Monday through Friday from 4 PM to 1 AM Armenia time. ServiceTitan experience is advantageous, as is familiarity with SaaS business models.
From the employer
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
What you'll do:
Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program
Prepare, update, and manage project management materials
Keep all customers within your pipeline on track to go-live within their agreed-upon schedule
Manage various forms of risk that would prevent customers from going live within predetermined schedule
Conduct live working sessions with customers, demonstrating best practices and critical features for go live
Work with manager on escalations and at risk accounts to save and solution
Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
What you'll need:
At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
Critical thinking skills with experience in troubleshooting software issues
Experience with ServiceTitan software a big plus
Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
Familiarity with SaaS business models a plus
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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