Enterprise Account Executive - SLED

ServiceNow Open · verified Sep 24, 2026

On-site West Palm Beach Full-time Mid-level Account Executive

At a glance

Mid-level Account Executive role at ServiceNow. West Palm Beach · full-time.

Pay not stated

RoleAccount Executive

SeniorityMid-level

LocationWest Palm Beach

WorkplaceOn-site

EmploymentFull-time

PostedSep 4, 2026 · 2w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build state and local government pipeline by planning territories, finding priorities, and creating net-new opportunities
Develop executive relationships with CFO, CIO, COO, CDO, and other senior government stakeholders
Coordinate account strategy across consultants, specialists, partners, success teams, and marketing
Advise customers on IT roadmaps while matching workflow, data, AI, and industry solutions to their needs
Negotiate new business, expand platform use, and deliver measurable outcomes across assigned accounts

What you bring

At least five years selling software or solutions
A record of selling to state and local government customers while building trusted client relationships
Experience winning new business, negotiating agreements, and maintaining Deputy Director-level or higher relationships
Evidence of meeting sales targets and applying AI to workflows, decisions, or problem-solving

Who this fits

You’ll suit a mid-level enterprise seller who can lead consultative deals with state and local government accounts and coordinate broad virtual teams. The role is based in West Palm Beach with hybrid office presence and travel across the region, up to 30%. It focuses on individual account leadership, executive engagement, and net-new growth.

From the employer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This is an opportunity to support our rapid revenue growth for all of the AI native solutions across state and local governments in the US Souh East Region. The role does require hybrid in office presence, with travel across the region as required.

You will drive net new business growth by helping customers transform how work gets done through ServiceNow's AI-powered platform. Success comes from developing strategic account plans, identifying business priorities, and aligning customers to the right mix of workflow, data, AI, and industry solutions. Through territory planning, executive engagement, and consultative selling, you will accelerate platform adoption, expand consumption of AI and digital workflows, and deliver measurable business outcomes across your assigned State and City / Local government accounts.

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

To be successful in this role you have:

5+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams selling to State and Local Government customers.
Experience producing new business, negotiate deals, and maintain healthy Deputy Director and above level relationships
Experience achieving sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 30%

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.