Commercial Account Executive, CEE

ServiceNow servicenow.com Open · verified Oct 22, 2026

On-site Wien Full-time Mid-level Account Executive

At a glance

Mid-level Account Executive role at ServiceNow. Wien · full-time.

Pay not stated Account Executive salary

RoleAccount Executive

SeniorityMid-level

LocationWien

WorkplaceOn-site

EmploymentFull-time

PostedSep 29, 2026 · 3w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Plan the CEE territory by researching prospects, building a target list and setting a regional sales approach
Win new customers and grow current accounts while delivering software-license revenue against quarterly and annual quotas
Find and qualify sales opportunities, then lead initial product demos and presentations
Work with marketing on growth plans and manage accounts to support customer satisfaction and further revenue
Build customer relationships by learning their business and advising on their IT roadmaps

What you bring

At least four years in a commercial account executive or comparable SaaS sales role
A record of meeting sales targets and experience working across CEE countries
Executive relationship skills, CRM discipline and comfort working with virtual specialists in a matrixed support setup
Experience applying AI to work processes, decisions or problem-solving

Who this fits

This mid-level role suits a seller focused on commercial customers with one thousand to five thousand employees, across Central and Eastern Europe. The position is based onsite in Vienna and involves travel for roughly thirty to forty percent of the time. Familiarity with a CEE language is an advantage.

From the employer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Commercial Account Executive will produce new business sales revenue from software licenses within customers in the Central Eastern Europe region with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities within an assigned territory.

What you get to do in this role:

The Commercial Account Executive builds relationships within commercial-size clients while achieving quarterly and annual sales quotas for an assigned territory.

Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Win new logos and expand existing customers
Partner with the marketing team to initiate marketing plans to increase growth
Qualify prospects and develop new sales opportunities and ongoing revenue streams
Arrange and conduct initial product demonstrations and presentations
Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years of experience in a Commercial Account Executive (or equivalent) role within the SaaS industry
Experience achieving sales targets
Experience of working across CEE countries
Ability to work in a matrixed support organization and using multiple virtual specialists
Executive-level relationship management experience
Ability to provide transparency to sales process with excellent CRM hygiene
Travel: 30-40%
Knowledge of a CEE language is an advantage

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.