Central Communications Operator
At a glance
Mid-level Communications role at Sentara Health. 2 Locations · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Coordinate urgent and routine communications for hospitals, freestanding emergency departments, and after-hours call services
- Route emergency messages and support rapid response coordination and internal escalation across a centralized operation
- Handle incoming calls and provide clear, timely service as priorities shift in high-pressure situations
What you bring
- A high school diploma or equivalent is required
- At least two years in a busy communications, call center, or service operations setting is required
Who this fits
This on-site, full-time role is based in Virginia Beach or Harrisonburg, with first-, second-, and third-shift opportunities. You must be available for rotating weekends and three holidays. It suits someone who stays composed under pressure and communicates accurately when situations are urgent.
From the employer
City/State
Virginia Beach, VAWork Shift
Multiple shifts availableOverview:
Overview
Sentara Health is hiring a Central Communications Operators
Sign on bonus of up to $5000 for eligible candidates
This position is on-site in Virginia Beach, Virginia or Harrisonburg.
Position Status: Full-time First , second and third shift opportunities.
Position Location: Sentara Independence – Virginia Beach, VA / Rockingham Atrium – Harrisonburg, VA
Standard Working Hours:
- First Shift -6:00 AM - 4:30 PM / 7:00 AM - 5:30 PM /9:00 AM - 7:30 PM
- Third Shift: 9:00 PM – 7:30 AM ; 11PM-7:30 AM / 9:30 PM - 6:00 AM
Rotating weekends required. Must work 3 holidays.
Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.
Education
High School Diploma or equivalent (Required)
Certification/Licensure
No specific certification or licensure required at time of hire
Experience
2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)
The ideal candidate will possess the following (Preferred):
Demonstrated ability to handle confidential and sensitive information appropriately
Knowledge of emergency codes and hospital incident command systems
Proficiency with multi-line phone systems, paging systems and emergency notification platforms
Experience with electronic health record systems and call management software
Ability to troubleshoot communication equipment under pressure.
High attention to detail and accuracy in documentation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.57 - $32.24 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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