Customer Value Engineer
At a glance
Mid-level Solutions & Sales Engineering role at selectorsoftware. Santa Clara · full-time · $175,000–$200,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide enterprise accounts from proof of concept into production, adoption, and broader platform use
- Design account architectures, convert customer needs into engineering work, and reduce technical debt
- Lead architecture reviews, workshops, onboarding, and troubleshooting across networks, observability, APIs, integrations, and AI workflows
- Coordinate with CSMs, Sales, Solutions Engineering, Product, and Engineering on customer outcomes and roadmap input
What you bring
- At least three years in a customer-facing technical position such as Customer Engineering, Professional Services, or Network Engineering
- Strong enterprise networking knowledge spanning BGP, MPLS, IGPs, Traffic Engineering, SD-WAN, Wireless, telemetry, and REST APIs
- Experience supporting observability, AIOps, network management, or infrastructure monitoring for large enterprise customers
- Ability to turn business needs into technical designs and delivery plans, with strong cloud, API, and infrastructure knowledge
- Clear executive communication skills and willingness to travel ten to twenty percent for customer work
Who this fits
This role suits a customer-facing technical professional who can advise enterprise architects and executives while leading hands-on architecture and production work. You’ll work across networking, cloud, observability, integrations, and AI-driven workflows, partnering closely with customer success, sales, product, and engineering teams. The role is based in Santa Clara and includes customer travel of ten to twenty percent.
From the employer
About Us
Selector is building an operational intelligence platform for digital infrastructure. Using an AI/ML-based analytics approach, the platform provides actionable, multi-dimensional insights to network, cloud, and application operators. It helps operations teams meet their KPIs through seamless collaboration, a search-driven conversational experience, and automated data engineering pipelines.
Our solutions are used by leading Telecom, Media, Health Care, Finance, Retail, Professional Sports, and Fortune 500 enterprise organizations around the world. Our novel approach and rapidly expanding footprint position us for continued growth as a category leader.
Perks: discretionary PTO, health insurance, 401k, bonus potential, and more.
About the Role
Customer Engineers are the technical owners of customer relationships after the Proof of
Concept, partnering with enterprise customers to turn successful evaluations into long-term
business outcomes by driving production adoption, expanding platform capabilities, and serving
as trusted technical advisors. As the technical authority for their accounts, they bridge business
objectives and engineering execution, translating requirements into scalable solutions aligned
with Selector AI's architectural best practices, and work closely with Customer Success
Managers, Product, Engineering, and Forward Deployed Engineering to guide customers from
rollout through continuous adoption and expansion.
What You'll Do
● Own technical success: serve as the primary technical advisor from POC through
production, adoption, and expansion; build trusted relationships with customer architects,
engineering leaders, and executives; run technical success plans that accelerate
adoption and surface new use cases.
● Lead technical strategy & execution: own the technical architecture for assigned
accounts, minimizing technical debt; translate business requirements into detailed
technical specs and engineering-ready work items; lead architecture reviews,
workshops, onboarding, and complex production troubleshooting across networking,
observability, integrations, APIs, and AI-driven workflows.
● Drive cross-functional outcomes: partner with CSMs, Sales, Solutions Engineering,
Product, and Engineering to align technical execution with business objectives; act as
the customer's technical advocate on product feedback and roadmap priorities.
Qualifications Required
● 3+ years in a customer-facing technical role (Customer Engineering, Professional
Services, or Network Engineering).
● Deep expertise in enterprise networking: BGP, MPLS, IGPs, Traffic Engineering,
SD-WAN, Wireless, SNMP, Syslog, NetFlow/sFlow/IPFIX, telemetry (gNMI/OpenConfig),
and REST APIs.
● Experience deploying or supporting enterprise observability, AIOps, network
management, or infrastructure monitoring platforms; demonstrated success with Fortune
500 / large enterprise customers.
● Strong understanding of cloud platforms, APIs, and modern infrastructure architecture;
experience translating business requirements into technical designs and implementation
plans.
● Excellent communication and executive presentation skills; willing to travel 10–20% for
customer engagements and strategic onsite meetings.
Preferred
● Kubernetes, containers, cloud-native infrastructure, or SaaS platforms; Python, JSON,
YAML, or infrastructure automation; AIOps/ML in IT Operations; ITSM platforms such as
ServiceNow.
Why Join Selector AI
Customer Engineering sits at the center of customer success, product innovation, and technical
excellence, shaping how the world's largest enterprises operationalize AI, modernize
operations, and continuously realize value from the Selector AI platform.
Compensation
The salary for this role is $175,000 – $200,000. Final offer amounts are determined by multiple factors, including prior experience and job location, and may vary from the amount listed.
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