Emergency Services Call Taker - EMERGENCY COMMUNICATIONS

Sedgwick County sedgwickcounty.org Open · verified Sep 18, 2026

Wichita Mid-level Communications

Mid-level Communications role at Sedgwick County. Wichita.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Handle emergency and non-emergency calls while gathering information for dispatchers and first responders
Use the Computer Aided Dispatching system to enter calls and relay needed instructions
Give callers emergency medical guidance and safety directions during dangerous situations
Record relevant details from callers and interact with professionalism, compassion, and empathy
Make real-time decisions in unpredictable situations while following policies and protocols

What you bring

A high school diploma or equivalent
At least eighteen years old when hired
No felony convictions
Ability to complete physical, criminal background, and pre-employment screening

Who this fits

This role suits someone who can stay composed, compassionate, and decisive during unknown or extreme situations. Bilingual ability is preferred. New hires learn emergency call handling first, then cross-train as dispatchers after reaching proficiency, with advancement based on merit and performance.

From the employer

Department: [[cust_personnelSubarea]]

Pay: $20.30 per hour $42,224.00 annually

Work Schedule:

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits.

Responsible for processing emergency and non-emergency calls. Provide the critical link for citizens to the emergency response system. Ensure that public safety personnel can respond to emergencies in a safe and timely manner. Provide emergency medical instructions to callers in need. Provide safety instructions to callers who are in dangerous situations. Document pertinent information as provided by callers.

Exercise professionalism, compassion, and empathy in all interactions with citizens and other first responders. Call Takers should be able to adapt to unknown, unforeseen, and often extreme circumstances in real time. Exercise exceptional decision-making and problem-solving skills while adhering to policy guidelines and protocols.

ESSENTIAL JOB FUNCTIONS:

Answer calls via telephone system; effectively interview callers by using established call taking techniques to ensure an efficient flow of information to dispatchers and other first responders
Make customer service a priority
Utilize Computer Aided Dispatching (CAD) system for call entry
Provide necessary instructions or directives to callers

MINIMUM QUALIFICATIONS:

High school diploma or equivalent
18 years of age at time of hire
No felony convictions

PREFERRED QUALIFICATIONS:

Bilingual

REQUIRED PRE-EMPLOYMENT TESTING/SCREENING:

Physical
Criminal background check and pre-employment screens

TRAINING AND PROMOTIONAL PROCESS:

New hires are first trained to manage emergency calls and are then expected to cross-train into the role of a Dispatcher when they attain proficiency as a Call Taker. Promotions are merit and performance-based.

Call Taker ($20.30 hourly) – Starting pay.
Dispatcher I ($22.39 hourly) – Granted immediately upon acceptance to the dispatch training academy.
Dispatcher II ($24.67 hourly) – Earned after a demonstrated level of proficiency in dispatching.

Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas