Dispatcher | Emergency Communications Center

Elyb Open · verified Sep 16, 2026

Saint Cloud Full-time Mid-level Communications

Mid-level Communications role at Elyb. Saint Cloud · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Monitor alarms, camera feeds, and control systems across the emergency communications center
Handle emergency and routine service calls while assessing urgency and supporting callers
Coordinate security and emergency responses, then document each service call accurately
Help protect patients, visitors, and hospital staff in a fast-changing setting

What you bring

A high school diploma or GED plus at least one year in emergency or high-stress dispatching
Clear written, typed, verbal, radio, phone, and face-to-face communication skills
Calm judgment, active listening, and sound decisions during emotional or unpredictable events
Fast, accurate typing and a basic grasp of customer service and emergency response procedures
Preferred credentials include health care security or EMS dispatch experience and dispatch, medical, or de-escalation certifications

Who this fits

You’ll suit this role if you can stay professional under pressure, work with varied populations, and make independent decisions during emergencies. The job is onsite at St. Cloud Hospital and requires full-time days and evenings, including two twelve-hour shifts, two eight-hour shifts, and every other weekend. You must be able to complete any required background checks or testing and communicate effectively in English.

From the employer

The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

Schedule:

Full-time 64-80 hours every 2 weeks
Days and Evenings | Two 12 hours shifts and two 8 hour shifts | every other wknd
Onsite at the St. Cloud Hospital

Pay and Benefits:

Starting pay begins at $26.22 per hour; exact wage determined by years of related experience
- Pay range: $26.22- $40.11 per hour
Earn extra pay for working evening, night, and weekend shifts!
Tuition reimbursement and college grant programs available
Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more!

Qualifications

High School Diploma or GED.
1 years of emergency or high stress dispatching experience.
Prior Health Care Security/EMS Dispatch experience preferred.
Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
Strong communication skills (written, typed, and verbal).
Effective listening skills (radio, phone, face to face).
Ability to recognize self and to maintain calm professionalism in stressful and emotional situations.
Ability to respond appropriately to unpredictable situations and diverse populations.
Capable of making independent decisions with the use of good critical thinking and problem-solving skills.
Ability to meet and maintain any necessary background checks and or testing as aligned with the position and functions.
Ability to communicate in the English language for effective written and verbal communication in high stress emergent situations to complete the job functions as mentioned above.
Ability to relay confidence with those in need and to project a positive first impression.
Ability to take thorough and concise information under difficult and stressful situations.
Ability to type quickly and accurately.
Basic understanding of customer service and desire to provide help.
Foundational understanding of emergency response practices and procedures.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.