Senior Executive, Ecommerce Operations (2years Contract)
At a glance
Senior Ecommerce Marketing role at Sec. Mapletree Business City · full-time.
Pay not stated Ecommerce Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Run daily order processing and fulfillment for Samsung.com and key marketplaces, keeping deliveries on time
- Monitor stock, resolve out-of-stock issues, and coordinate replenishment with product business units
- Work with Customer Service and vendors on refunds, cancellations, payment issues, and trade-in problems
- Check vendor invoices, reconcile transactions, and uphold service-level agreements
- Track operational KPIs, flag anomalies, and improve processes to reduce errors
What you bring
- A bachelor’s degree in Business, Supply Chain, or a related field
- Two to three years of experience in ecommerce operations, order fulfillment, or vendor management
- Hands-on ability with ecommerce platforms, order management systems, inventory software, and data reporting
- Strong problem-solving, organization, attention to detail, communication, and multitasking skills
Who this fits
You’ll suit a detail-focused operator who can manage several ecommerce workflows and work with customer service, product teams, vendors, and other functions. The full-time contract role is based at Mapletree Business City in Singapore.
From the employer
Position Summary
The Online Operations Executive will report to the Head of Insights and Operations (Online) and play a key role in ensuring seamless execution of critical day-to-day eCommerce operations for Samsung.com and key marketplaces. This role involves managing order fulfillment, stock availability, refunds, customer support processes, and vendor coordination while tracking key operational KPIs.Role and Responsibilities
Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.
Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units
Customer Support: Collaborate with Customer Service team to resolve payment-related and manage customer requests on order refunds, cancellations.
Trade-in Management: Drive successful trade-in program execution by resolving customer issues efficiently and collaborating closely with vendors to address challenges such as device validation errors, incomplete submissions, and payment discrepancies.
Vendor Billing and SLA Management: Validate vendor invoices, reconcile transactions, and ensure compliance with service-level agreement to prevent billing discrepancies.
Process Improvement and Support: Identify process gaps and recommend improvements to streamline operations and reduce errors.
Fraud and Risk Governance: Support fraud detection processes by flagging operational anomalies and collaborating with relevant teams for resolution.
Skills and Qualifications
- Bachelor’s degree in Business, Supply Chain, or related field.
- Minimum 2-3 years of experience in eCommerce operations, order fulfillment, or vendor management.
- Strong problem-solving and organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in eCommerce tools and platforms, as well as order management systems (OMS), inventory management software, and data reporting.
- Excellent attention to detail and communication skills to collaborate with cross-functional teams.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
Not this one either?
Claude or ChatGPT reads the other 86,068 for you.
Get better matches →
