Service Engineer (Customer Enginner / Sr. Customer Engineer / Team Lead- Service and Maintenance)
At a glance
Senior Solutions & Sales Engineering role at Schindler. Patna.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Plan your service route and finish each scheduled visit, prioritizing safe, reliable equipment
- Handle assigned callbacks promptly and cover them during work hours, nights, weekends and holidays
- Maintain, repair and carry out small modernizations on customer equipment under safety procedures
- Explain equipment condition and repair or modernization needs to customers
- Record time, parts, callbacks and completed maintenance or repair work in Field Link
What you bring
- You have a Diploma in Electrical or Electronics Engineering
- You bring elevator and escalator technician experience: at least four years with an ITI, or two with a diploma
- You understand electronics, electricity, mechanics and hydraulics, and communicate well with customers
Who this fits
This role suits an experienced elevator and escalator technician who can work directly with customers and manage a service route. The position is based in Patna and includes callback coverage on nights, weekends and holidays.
From the employer
Location: Patna, Bihar, India
Job ID: 92010
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.
Join us as a
Service Engineer (Customer Enginner/ Sr. Customer Engineer/ Team Lead- Service and Maintenance)
Your main responsibilities
The Customer Engineer creates operational added value through the performance of maintenance, repairs and small modernizations on customer’s equipment in an efficient, effective and professional manner in order to provide outstanding customer service following the safety rules.
Key responsibilities include:
- Take responsibility for the assigned service route and organize his time to complete the assigned visits and the specific tasks within each visit in order to maximize the safety and reliability of the equipment.
- Respond to all call backs that are assigned in a timely manner and be available for call back coverage during regular work hours, nights, weekends and holidays.
- Perform all service, repairs and small modernizations according to the Schindler standards, including safety policies.
- Keep the customer informed regarding the condition of his equipment, preventive and corrective repairs and discretionary repairs or modernizations.
- Complete all required data inputs in a diligent and honest fashion; these include time reporting, parts usage, call back reporting, maintenance performance and repair and modernization work reports in Field Link.
What you bring
Expertise: Desired experience as Technician in E&E industry for at least four years (ITI) and two years for Diploma holder.
Knowledge and Skills: Desired knowledge in electronics, electricity, mechanics and hydraulics. Customer oriented behavior, Communication Skills
Education: Diploma in Engineering (Electrical or Electronics)
What’s in it for you?
- Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
- Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
- Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Solutions & Sales Engineering work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Solutions & Sales Engineering
Find me workBy the team behind growthroles.