Client Success Manager - Enterprise Accounts
At a glance
Mid-level Customer Success role at Scarpel Telecom. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage enterprise accounts across global markets while keeping service quality and client satisfaction high
- Lead renewals, account expansion, and upselling across your existing enterprise portfolio
- Serve as the main contact for client needs and coordinate with internal teams on delivery
- Review traffic patterns and client results to find optimization and revenue opportunities
- Keep CRM records, client activity, and reporting accurate while resolving issues with Operations, Carrier, and Finance
What you bring
- At least four years in A2P messaging, including two years overseeing enterprise accounts
- Deep A2P SMS knowledge covering products, delivery flows, and traffic analytics
- A track record of building and sustaining enterprise client relationships
- Clear communication, practical problem-solving, strong organization, and an analytical approach
- Fluent English and the ability to manage several remote accounts in a fast-moving setting
Who this fits
This role suits someone with direct A2P SMS account management or customer success experience serving enterprise clients. You’ll work remotely within the GMT to GMT+4 time-zone range and coordinate with global and internal teams.
From the employer
Location: Remote (time zone range: GMT to GMT+4)
Type: Full-Time
About Scarpel Telecom
Scarpel Telecom is a fast-growing international telecommunications company at the forefront of A2P (Application-to-Person) messaging—technology that enables secure, scalable communication between businesses and their customers around the globe. We are in an exciting period of rapid growth and transformation. This means we offer both the stability of an established company and the opportunity to shape the future of messaging.
At Scarpel, we empower our people to make a real, measurable impact, not just within our organization, but across the wider telecom ecosystem.
About the Role
We’re looking for a Client Success Manager – Enterprise Accounts to manage and grow direct enterprise client relationships within our global A2P messaging business.
This role is dedicated to building long-term relationships with enterprise clients, ensuring they receive exceptional service, measurable results, and strategic support aligned with their communication goals.
IMPORTANT - Deep A2P SMS industry knowledge is required for this role. Only candidates with A2P SMS Account Management/Customer Success Management experience will be considered for this position.
Key Responsibilities
- Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
- Own client renewals, upselling, and expansion opportunities within existing accounts.
- Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
- Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
- Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
- Maintain accurate client data, activity logs, and reporting within the CRM.
What You Bring
- Minimum 4 years of experience working in the A2P messaging industry, with at least 2 years managing enterprise client accounts. (Essential)
- Proven ability to build and maintain strong relationships with enterprise clients.
- Solid understanding of A2P SMS products, delivery flows, and traffic analytics.
- Excellent communication and problem-solving skills, with a proactive and analytical mindset.
- Strong organizational skills and comfort managing multiple accounts in a remote, fast-paced environment.
- Proficiency in English (required)
Why This Role Matters
This is a unique opportunity to work with a dynamic global team, develop your expertise, and make a tangible impact in the fast-paced A2P SMS industry.
What We Offer
- Competitive compensation
- Global exposure and collaboration opportunities
- A high-energy, fast-paced work environment
- A passionate, collaborative team
- A real chance to influence both our company and the messaging industry as a whole
Call to Action
Ready to make your mark?
Apply now and help shape the future of A2P messaging with us.
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