Head of Product Management, Forward Deployed & Strategy
At a glance
Leadership Solutions & Sales Engineering role at Scale AI. London.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build and lead a PM team delivering Scale products into demanding customer environments
- Place product managers on strategic accounts, including Fortune 100 and government customers
- Turn deployment patterns into decisions about moving custom solutions into the core product
- Connect Sales and GTM leadership with roadmap choices shaped by market demand
- Unblock priority deployments and bring field feedback to engineering, product, and design teams
What you bring
- At least ten years leading product work, including four years managing product management teams
- Background in forward-deployed products or high-end technical consulting and implementation
- Technical fluency with APIs, data pipelines, and SQL, including how data quality influences model performance
- Ability to take ownership and navigate stakeholders ranging from engineers to C-suite leaders
Who this fits
This role suits a senior product leader who has managed PM teams and operated close to complex customer deployments. You’ll work from London, UK, with Sales, GTM, engineering, product, and design stakeholders. The role centers on strategic-account delivery, technical escalation, and converting field experience into product strategy.
From the employer
Role Summary
Lead a high-stakes team of Product Managers responsible for successful delivery and integration of Scale products into complex customer environments. Own the feedback loop that converts bespoke field wins into scalable, repeatable product strategy, partnering deeply with Sales/GTM and EPD (Eng/Product/Design).
Core Responsibilities
- Hire, mentor, and deploy PMs across strategic accounts (e.g., Fortune 100, government).
- Identify patterns across deployments; decide which bespoke solutions should move from custom to core product.
- Primary product partner to Sales/GTM leadership to align roadmap with market demand.
- Provide strategic + technical oversight to unblock high-priority deployments in “red zones.”
- Champion the voice of the field within internal EPD teams.
Ideal Background
- 10+ years of product leadership, including 4+ years managing Product Management teams.
- Experience in forward-deployed models or top-tier technical consulting / implementation.
- High technical IQ: comfort with APIs, data pipelines, SQL; understands how data quality affects model performance.
- Extreme ownership + systems thinking; navigates complex stakeholder landscapes from engineers to C-suite.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
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