Sales Operations Senior Specialist

Sandoz sandoz.pl Open · verified Oct 6, 2026

Telangana Full-time Senior Revenue & Sales Operations

At a glance

Senior Revenue & Sales Operations role at Sandoz. Telangana · full-time.

Pay not stated

RoleRevenue & Sales Operations

SenioritySenior

LocationTelangana

EmploymentFull-time

PostedOct 6, 2026 · today

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle forecasting, orders, customer complaints and payment follow-up for your assigned B2B accounts
Process customer orders accurately, track each account’s order-to-cash flow and respond promptly to inquiries
Coordinate order execution with Commercial Directors, supply sites and internal teams, keeping account needs visible
Prepare order and forecast details for S&OP meetings, and report technical complaints or transport issues on time
Run small B2B projects and help improve processes, operational changes and training materials

What you bring

You bring six to eight years in sales operations, supply chain, project coordination or a related area
You understand commercial workflows end to end, including complex order-to-cash processes
You have experience handling operational priorities independently and contributing to cross-functional projects
You have supported month-end close and worked within controls designed for audit compliance

Who this fits

This senior operations role suits someone who can manage customer order work independently while coordinating across commercial and supply teams. Pharmaceutical or GCC experience is preferred. The role is based in Telangana, India.

From the employer

Job Description Summary

Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Job Description

Position Purpose:

Your key Responsibilities:

Your key responsibilities include but not limited to:

Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
Ensure timely and accurate processing of customer orders using the relevant systems and tools
Monitor the order-to-cash process for assigned customers to support operational continuity and compliance. Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance. Report technical complaints and transport deviations within defined timelines and according to established processes. Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information
Contribute to continuous improvement of Sales Operations processes and service delivery. Maintain strong focus on compliance requirements across all operational activities, ensuring adherence to applicable processes, controls, and quality standards. Independently manage small-scale projects within the B2B environment, ensuring structured execution and alignment with agreed objectives
Identify and support implementation of improvements to Sales Operations processes. Support implementation of operational changes and introduction of new processes across the organization
Maintain and continuously improve training materials to ensure accuracy, clarity, and operational relevance. Support projects related to business expansion and growth initiatives within the B2B segment.

What you will bring to the role:

Essential Requirements:

6–8 years of experience in sales operations, supply chain, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
Strong understanding of end-to-end sales and commercial processes, including complex order-to-cash workflows
Good knowledge of supply chain, logistics, and inventory-related processes in a global environment
Experience managing operational priorities independently and supporting cross-functional projects
Strong communication, coordination, and stakeholder management skills
Experience supporting month-end closing activities and operating within audit-compliant controls
Strong analytical and structured problem-solving skills
Ability to identify improvement opportunities and support implementation in a structured way

Skills Desired

Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm