Customer Account Executive
At a glance
Mid-level Account Executive role at RTX. SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Prepare aftersales quotations, pursue them through closure and compile routine customer status and sales reports
- Handle customer questions and complaints, suggest solutions, then coordinate with stakeholders until resolved
- Coordinate account matters with customers and internal teams, including job-opening and job-closing meetings
- Process shipping, invoicing and logistics tasks while keeping sales and customer records accurate in the ERP
- Work with OEM headquarters on warranty claims, spares, agreements and reports, and help run marketing events
What you bring
- You can prepare sales quotations and follow up with customers through to completion
- You can manage customer issues professionally and coordinate with others to reach a resolution
- You can maintain accurate sales and customer data in an ERP system
Who this fits
This is an onsite account-support role based in Singapore, reporting to the Customer Support Manager and supporting Business Development Directors. You’ll take turns covering a 24/7 AOG hotline and travel occasionally.
From the employer
Date Posted:
2026-03-19Country:
SingaporeLocation:
SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK APosition Role Type:
OnsiteEssential responsibilities include but are not limited to:
- Report to Customer Support Manager and support Business Development Directors on account related issues
- Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
- Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
- Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
- Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
- Administer and execute shipping, invoicing and other related logistic coordination
- Document and maintain data integrity of sales records, customer records, etc in ERP
- Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
- Participate in marketing events planning and execution
- Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
- Support 24/7 AOG hotline on a rotation basis
- Occasional traveling required
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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