Appointment Coordinator, Communication Center, Part-Time

Rrhs Open · verified Oct 10, 2026

Riedman Campus Part-time Mid-level Communications

At a glance

Mid-level Communications role at Rrhs. Riedman Campus · part-time.

Pay not stated Communications salary

RoleCommunications

SeniorityMid-level

LocationRiedman Campus

EmploymentPart-time

PostedOct 1, 2026 · 9d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Use the EMR to book patient visits, finish registrations and respond to questions from patients and caregivers
Activate patient portal accounts, answer user questions and help resolve access problems
Work with physician offices and clinical teams to maintain support through each patient's care
Give patients, providers and payers prompt, courteous service while following required procedures

What you bring

Strong customer service ability is preferred for this patient-facing coordination work
Medical terminology knowledge is preferred, along with familiarity with insurance or managed-care plan language

Who this fits

This part-time position suits someone who enjoys helping patients and coordinating with clinical teams. It offers twenty hours per week, Monday through Friday, with hours that can vary and flexibility around the part-time schedule. The work is office-based and involves prolonged sitting, computer and phone use, and sustained concentration.

From the employer

Job Description

JOB TITLE: Appointment Coordinator, Communication Center, Part - Time

DEPARTMENT: Communication Center

LOCATION: Rochester Regional Health Riedman Campus, 100 Kings Highway

HOURS PER WEEK: 20

SCHEDULE: Monday through Friday, 8:00AM - 4:30PM hours can vary and are flexible with part-time schedule.

SUMMARY

As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health – outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support.

RESPONSIBILITIES

Provide courteous, attentive and prompt service to all those you work with and support
Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
Ensure your work is compliant with all policies and procedures

REQUIRED QUALIFICATIONS

None

PREFERRED QUALIFICATIONS

Associate's degree Preferred.
Two (2) years customer service experience preferred, ideally in a health care setting.
Strong customer service skills and knowledge of medical terminology preferred.
Knowledge of terminology used by insurance/managed care health plans preferred

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $19.50

CITY:

Rochester

POSTAL CODE:

14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.