Customer Relationship Manager
At a glance
Mid-level Account Management role at Rotork. Lucca · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the customer’s main contact from order through delivery, keeping communication clear
- Handle queries, negotiate technical and delivery needs, and reset expectations when projects change
- Review contracts, control scope adjustments, and oversee each project’s technical and commercial progress
- Track inventory, flag risks early, and share delivery updates with customers or EPC sites
- Create project plans, shape delivery timing, estimate costs, and present options to senior stakeholders
What you bring
- A mechanical, electrical, product design, or industrial engineering degree, or equivalent experience
- Hands-on experience analysing, designing, testing, and improving industrial products
- Working knowledge of structured engineering methods plus task, defect, requirements, and KPI tracking
- Strong communication, relationship-building, problem-solving, and industrial design capabilities
- Comfort with Microsoft tools, particularly Dynamics CE, plus readiness to travel
Who this fits
You’ll suit a customer-facing manager role that combines engineering judgment, commercial coordination, and project delivery. The position is based onsite in Lucca and includes travel to customer or EPC sites. You’ll work across engineering, applications, finance, operations, and commercial teams.
From the employer
We’re launching a brand‑new Engineered‑to‑Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.
As our Customer Relationship Manager, you’ll be the face and voice of our ETO Hub. You’ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams.
Responsibilities
Act as the single point of contact for customers, delivering clear, confident communication
Respond quickly to customer queries and manage expectations throughout the project
Negotiate with customers and internal teams to meet technical and delivery needs
Carry out accurate contract reviews and manage scope changes
Oversee technical and commercial aspects of each project lifecycle
Track inventory requirements and escalate risks early
Provide proactive updates on delivery timelines, including travel to customer or EPC sites
Build strong relationships across engineering, applications, finance, and operations
Develop project plans and influence delivery timescales
Prepare cost estimates and present solutions to senior stakeholders
Experience Requirements
- Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
Experience analysing, designing, testing, and improving industrial products
Familiarity with structured engineering techniques
Experience with task management, defect tracking, requirements capture, and KPIs
The Successful Candidate
Excellent communication and relationship‑building skills
Willingness to travel
Proficiency with Microsoft tools, especially Dynamics CE
Strong problem‑solving skills and industrial design experience
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
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