Digital Marketing Operations Associate

Roche Open · verified Sep 13, 2026

San Jose Full-time Junior Digital Marketing

Entry-level Digital Marketing role at Roche. San Jose · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll run customer email and digital communications from setup through delivery, including lists and audience groups
You'll activate digital products and maintain marketing records in SAP and WoMDER for accurate, compliant campaigns
You'll support global marketers by resolving tool-logic issues, protecting data quality, and preparing systems for audits
You'll coordinate local campaign details, platform launches, and Cornerstone training with regional affiliates
You'll find workflow slowdowns and improve processes through standardization, automation, and optimization

What you bring

Bring a bachelor's or master's degree, preferably in digital marketing, marketing communications, or digital business
Have one to three years in digital marketing operations or shared marketing services
Have hands-on experience with enterprise software such as SAP, marketing automation, workflow tools, and customer databases
Work fluently in English and Spanish, in writing and conversation
Pay close attention to detail and understand process-led campaign workflows and standard execution practices

Who this fits

This role suits a detail-focused junior marketer who can support global teams and work carefully within structured digital processes. You'll collaborate with global stakeholders and regional affiliates on campaigns, platform rollouts, and training. The position is based in San Jose, Costa Rica, and requires business fluency in English and Spanish.

From the employer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has been established within the Roche Services & Solutions Center. Our main purpose is to strengthen Roche's digital capabilities globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting, and Creative Design.

The Opportunity:

As part of the Global Digital Hub Team, you will execute end-to-end digital marketing operations, supporting global stakeholders to maximize their digital campaign performance and optimize tool usage across our global platforms.

Key Responsibilities

Execute end-to-end digital customer communications and email campaigns using global marketing platforms, managing distribution lists and audience segmentation.
Drive digital product activation and master marketing data management in SAP and WoMDER to ensure compliant, accurate system setups for global campaigns.
Provide daily operational support to global marketing teams and affiliates, troubleshooting digital tool logic, maintaining data integrity, and ensuring platform audit readiness.
Collaborate with regional marketing affiliates on localized campaign inputs, platform rollouts, and user training via systems like Cornerstone.
Identify workflow bottlenecks to continuously standardize, automate, and optimize digital marketing processes.

Who You Are

Education & Experience: Bachelor’s or Master’s degree (preferably in Digital Marketing, Marketing Communications, or Digital Business) with 1–3 years of experience in digital marketing operations or marketing shared services.
Technical Skills: Hands-on experience with enterprise tools (e.g., SAP), marketing automation platforms, digital workflow systems, and customer database management.
Core Competencies: Detail-oriented with a solid understanding of process-driven digital marketing workflows and campaign execution standard practices.
Languages: Business fluency in both English and Spanish (written and spoken) is required.

Explore what the Global Digital Hub is about.

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.