Communications Assistant - HREA
Hampton Roads Eye Associates - Oyster Point - Newport News, Virginia Full-time Junior Communications
At a glance
Junior Communications role at Rivhs. Hampton Roads Eye Associates - Oyster Point - Newport News, Virginia · full-time · no salary stated · we estimate $58,813–$91,113 across the United States.
Estimated pay
Rivhs has not published a salary for this role. The figure below is our estimate, not theirs.
$58,813 – $91,113
What the middle half of entry-level communications roles in the United States paid, among postings that did state a salary.
Worked out from 92 postings that stated pay, median $70,225. Last updated Nov 5, 2026.
RoleCommunications
SeniorityJunior
LocationHampton Roads Eye Associates - Oyster Point - Newport News, Virginia
EmploymentFull-time
PostedNov 3, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Handle calls on several phone lines, resolving requests yourself or forwarding callers to the right staff member
- Write down patient messages with the required details, then route them to the appropriate team
- Adjust patient appointments as instructed and use insurance and appointment details to select the right schedule
- Confirm insurance information during booking and record it in the computer
What you bring
- A high school diploma or an equivalent credential is required
- You can bring preferred experience in a medical office, coding or insurance
Who this fits
This junior role suits someone who can manage patient calls, messages and appointment scheduling while working under supervision. The position is in Newport News, Virginia.
From the employer
Newport News, Virginia
Overview
Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned.
What you will do
Qualifications
Education
Experience
Hiring Range
$17.50 - $22.75/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Overview
Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned.
What you will do
- Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule.
- Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly.
- Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members.
Qualifications
Education
- , High school or equivalent (Required)
Experience
- Medical Office (Preferred)
- Coding (Preferred)
- Insurance experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
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