Communication Specialist (Labor Pool)
Mid-level Communications role at Rivhs. Riverside Support Services - Denbigh - Newport News, Virginia · part-time.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage the switchboard and handle calls for physicians, patients, providers, and community access
- Keep assigned queues moving by monitoring service levels and limiting caller wait times
- Activate emergency response processes, page providers, and manage code calls calmly
- Use warm-transfer procedures, communication software, online tools, and detailed records
- Resolve encounters promptly while maintaining service quality and customer trust
What you bring
- A high school diploma or GED
- At least one year in a call center, customer service, or patient care setting
Who this fits
You’ll suit work that requires calm call handling, flexibility across assignments, and consistent availability. This is a part-time labor-pool role in Newport News, Virginia, with hours scheduled as needed.
From the employer
Hiring Range
$16.20 - $21.08/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Hours: Labor Pool (as needed)
Overview
Manages the telephone switch board to provide Physicians and Community access to RHS services. Facilitates all inbound and outbound calls supported by the Communications Department. Facilitates timely Emergent Life Threatening Code Calls, paging providers, Physician Line, main operator line, directory, patient information, and Caring Connection. Up fronts Inbound Calls in Assigned Service Queue for RHS Health Communications Department.
What you will do
- Maintain adequate service levels by attention to calls in queue to minimize wait times and call handling process. Respond with urgency and flexibility to changes and adapt to varying work environments and assignments. Cross-train to answer incoming calls for Communications service lines.
- Remain attentive to department needs through availability to receive and take calls by limiting off and unavailable state. Execute standardized protocols to include warm transfers.
- Initiate and execute all emergent response systems to include all Code types and Everbridge. Utilize a calm and professional manner with RHS code facilitation.
- Utilize policies and process regarding health communication services and software, online tools and thorough documentation. Ensure each encounter maintains quality and customer service standards of the Call Center. Provide timely and appropriate follow up and resolution.
- Build trusting relationships through exhibiting personal accountability, respect, and following through on commitments
- Develop clear and concise communications deliverables that promote Riverside Health Systems vision, mission and values.
Qualifications
Education
- High School Diploma or GED, (Required)
Experience
- 1 year Experience in a call center, customer service, patient care environment (Required)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
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