Strategic Account Manager
Rhe (R1111) Open · verified Sep 25, 2026 At a glance
Mid-level Account Management role at Rhe (R1111). Tokyo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage key customer accounts, serving as their internal advocate and resolving issues that affect satisfaction
- Build advisory relationships with business and executive leaders, becoming a trusted strategic partner
- Create account-specific plans and launch programs that expand growth and deepen selected customer relationships
- Work with sales, marketing, and product teams to deliver initiatives and escalate issues for other account managers
- Find upsell opportunities, track solution metrics, and use market signals to improve revenue outcomes
What you bring
- Business-level Japanese and English communication is required for this role
- At least five years of relevant experience in logistics or freight forwarding
- A bachelor's degree in business administration, supply chain management, logistics, or a related discipline
- A record of growing major APAC accounts, backed by knowledge of regional customers and market conditions
- Working knowledge of freight forwarding, customs rules, and transportation modes
Who this fits
This role suits an account manager who can independently own strategic APAC customers, grow revenue, and work across internal teams. You should be comfortable with sales targets, KPIs, strategic analysis, and senior client relationships. Travel within APAC is part of the role, and business-level Japanese and English are required.
From the employer
What You Can Expect:
Key responsibility
• Account Management: Manage and oversee a portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.
• Relationship Building: Establish and maintain consultative relationships with business and executive levels of leadership within assigned accounts, becoming trusted advisors and strategic partners.
• Strategic Planning: Develop and execute strategic plans tailored to each assigned account, identifying opportunities for growth and expansion.
• New Program Development: Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.
• Cross-Functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team.
• Revenue Growth: Achieve organic growth targets for assigned accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.
• New Business: Support new business targets through identification of upsell opportunities within assigned accounts.
• Customer Advocacy: Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.
• Performance Tracking: Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.
• Market Insights: Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
• Customer Satisfaction: Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.
What You Bring:
Job requirements
•Business-level communication skills in both Japanese and English.
• Minimum 5 - 8 years relevant working experience in Logistics or Freight Forwarding industry.
• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field.
• Proven track record of successfully managing and growing key accounts in the APAC region, with a strong understanding of regional market dynamics and customer need.
• Strong strategic planning and analytical skills, with the ability to develop and execute account plans to drive revenue growth and achieve business objectives.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of client organizations.
• Experience working in a fast-paced, dynamic environment with a high degree of autonomy and accountability for achieving sales targets and KPIs.
• Knowledge of logistics and supply chain management processes, including freight forwarding, customs regulations, and transportation modes, to effectively address client requirements.
• Willingness to travel within the APAC region as needed to meet with clients, attend industry events, and collaborate with internal teams to drive business success.
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