Inside Sales Team Lead
Rhe (R1111) Open · verified Sep 29, 2026 At a glance
Senior Sales Leadership role at Rhe (R1111). Barcelona · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead, coach, and onboard Customer Retention and Customer Service employees while building service-focused performance
- Plan inside sales campaigns, track their KPIs, and turn results into actions that support growth
- Balance team workloads and resources to meet operating needs and sales targets
- Administer CRM and internal sales tools, maintaining reliable data and adherence to defined processes
- Grow strategic inside sales accounts while supporting retention programs and pipeline creation
What you bring
- Experience leading and developing teams across customer retention and customer service functions
- Ability to manage sales campaigns through KPI review, commercial insights, and follow-up actions
- Capability to administer CRM and internal sales management systems with strong process discipline
- Experience supporting budgets, forecasts, compliance controls, and adoption of new sales tools
Who this fits
This role suits a senior sales leader who can coach teams while managing customer retention, service performance, and inside sales growth. You will also need to work within regional sales direction, corporate policies, governance controls, and company processes. The position includes responsibility for CRM administration, systems training, and change adoption.
From the employer
What You Can Expect:
The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.
What You Bring:
- Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
- Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
- Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
- Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
- Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
- Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
- Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
- Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
- Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies.
- Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
- Support departmental budgeting and forecasting processes through data analysis and business insights.
- Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.
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