Director of Client Services
At a glance
Leadership Account Management role at ReWorks Solutions. Remote, South Africa · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead and coach the client services team toward performance targets and ongoing professional growth
- Create service standards and operating practices that improve the client experience
- Handle complex client concerns as the senior escalation contact, pushing each issue to resolution
- Coordinate with sales, operations, and product teams on client service priorities
- Use feedback, service metrics, and team KPIs to improve processes and brief senior management
What you bring
- At least five years in client services, account management, or customer-facing leadership
- A track record of managing, motivating, and developing high-performing teams
- Experience using CRM and client management software
- Strong communication, organization, problem-solving, and process improvement skills
Who this fits
You will suit a senior client services leader who can manage a team, resolve escalated concerns, and improve service operations. The role is fully remote from South Africa and requires working U.S. hours from nine in the morning to five in the afternoon Eastern Time. It calls for effective collaboration across time zones in a fast-moving remote setting.
From the employer
Director of Client Services
Location: Remote (South Africa)
Employment Type: Full-Time
Working Hours: US Hours (9am - 5pm EST)
Overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.
Key Responsibilities:
- Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
- Develop and implement client service protocols and best practices to enhance client experiences.
- Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
- Collaborate with sales, operations, and product teams to align client services strategies with company objectives.
- Analyze client feedback and service metrics to identify areas for improvement and implement action plans.
- Drive process improvements to increase efficiency and effectiveness within the client services department.
- Report on team performance, client satisfaction, and service KPIs to senior management.
Requirements
Requirements:
- 5+ years of experience in client services, account management, or related customer-facing leadership roles.
- Proven leadership and team management skills with the ability to motivate and develop a high-performing team.
- Strong problem-solving capabilities and a customer-centric mindset.
- Excellent communication and interpersonal skills.
- Experience with CRM and client management software.
- Ability to work effectively in a fast-paced, remote environment across time zones.
- Strong organizational skills with a focus on process optimization and quality assurance.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
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