Case Manager / Client Success Coordinator
At a glance
Mid-level Customer Success role at ReWorks Solutions. Remote, South Africa · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build steady relationships with families and therapists throughout service delivery
- Resolve concerns, escalations, and other service problems while keeping communication moving
- Investigate why clients leave and identify patterns behind service difficulties
- Connect families, therapists, and internal teams so issues reach resolution on time
- Track satisfaction, support retention efforts, and keep interaction records accurate
What you bring
- At least two years in case management, client success, or healthcare coordination
- Clear communication and strong interpersonal skills for clients and internal teams
- Organization and attention to detail when handling several cases and maintaining records
- A self-directed remote working style, with empathy and practical problem-solving in difficult situations
Who this fits
You’ll suit work centered on families, therapists, retention, issue resolution, and ongoing case documentation. The position is full-time and remote from South Africa, with working hours aligned to nine in the morning through five in the afternoon Eastern Time. Familiarity with CRM and case management software is preferred.
From the employer
Position: Case Manager / Client Success Coordinator
Working Hours: US Hours (9am-5pm EST)
Location: Full-Time, Remote (South Africa)
Salary: South African Rand (ZAR)
The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.
Key Responsibilities:
- Manage and maintain positive relationships with clients and families.
- Address and resolve client concerns, escalations, and service-related issues.
- Conduct root-cause analysis on client attrition and service challenges.
- Coordinate communication between families, therapists, and internal teams.
- Support client retention initiatives and engagement strategies.
- Monitor client satisfaction and identify opportunities for service improvement.
- Maintain accurate records and documentation of client interactions.
- Collaborate with operational teams to ensure timely issue resolution.
Requirements
- Minimum of 2 years experience in case management, client success, or related healthcare coordination roles.
- Strong communication and interpersonal skills to build rapport with clients and internal teams.
- Excellent organizational skills with the ability to manage multiple cases simultaneously.
- Detail-oriented and able to maintain accurate records and documentation.
- Problem-solving mindset and ability to handle challenging situations with empathy.
- Experience working remotely and managing tasks independently.
- Familiarity with CRM and case management software preferred.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
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