Customer Success Manager
At a glance
Mid-level Customer Success role at Reward Gateway. London · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Take responsibility for client programme outcomes while delivering consistently strong service
- Work with clients to shape strategies that improve return on investment and support retention
- Recommend practical solutions that create additional value for your client portfolio
- Present campaign approaches and translate client needs into effective solutions
- Build commercial client partnerships through consulting, innovation and attentive account management
What you bring
- Some background in sales, recruitment or commercially focused account management
- Commercial judgment to understand client needs and present suitable campaign strategies
- A proactive attitude and willingness to learn, rather than a fixed experience threshold
Who this fits
This role suits a proactive client manager who enjoys consulting with clients, developing strategies and finding solutions. You’ll work onsite in London and need to bring some commercial experience, but the listing emphasizes attitude and willingness to learn over a set number of years.
From the employer
This is why we need you
What would your dream job look like? Being part of an amazing team? Flexible working? Resource and tools to do your actual job? A business that listens to you? Passionate leaders that actually care and coach you? A career at Reward Gateway is unrivalled and unlike any other!
You are responsible for the success of your clients’ programmes and delivering fantastic service. We are looking for a pro-active client manager to partner with clients, develop strategies to drive ROI, provide solutions to add real value and retain our client portfolio.
We are passionate about clients and love innovation; getting under the skin of our clients, consulting, partnering with them, delivering a world class service with innovative technology, that’s what we live and breathe.
As a business, we are constantly changing and our teams are continually growing; we need a client success manager, with some commercial experience, to understand the needs of our clients, present campaign strategies and deliver the best possible solution for our clients.
You will need some experience within sales, recruitment or a commercial account management role; years of experience aren’t important, it’s attitude that counts and the willingness to learn.
This is what we do
We create products for HR. Products that are innovative, easy to use and deliver high engagement for every one of our clients. High engagement is what makes our clients happy and that client number is growing fast. We currently work with over 1700 companies including American Express, Groupon, Yahoo!, IBM, and McDonald’s. Each client uses our core product SmartHub, an employee engagement platform which allows them to build an employee experience unique to their organisation.
We strictly “solve for HR,” if you ever join us you’ll hear us say that a lot. HR is our customer, we understand their world and their world only, we care passionately about what they achieve in their role, and we’re here to help them.
Our mission is to make the world a better place to work.
This is how we take care of you
35 days holiday including bank holidays
Choose Your Package - Option to buy or sell days
Employee Share Ownership
Family Leave
Parental Leave
Wellbeing Choice - Annual allowance to spend on your wellbeing
Life Insurance
Bonus if you suggest someone who we hire
Bonus if you get married or have a civil partnership
Bonus if you have or adopt a child
Eye Tests
6 month unpaid sabbatical after 5 years
Salary Advance
Volunteer Days
Book benefit
Bring your dog to work
Monthly allowance to spend on the wellbeing cafe
Employee Assistance Program
SmartSpending - Savings on shopping and services
Contributory pension matching up to 5%
Cycle to Work
Childcare Vouchers
Commuter Benefit
Health Cash Plan - it needs employee's contribution too
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
